Job Description

Employment Type: Permanent
Contract Duration:

Why you will love working here

At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

About the team you are joining

You’ll join
our strong Moscow team which during 30 years of operations in Russia represents
essential reference point in the country for global standards, innovative
solutions and leadership in the air transport industry. We’re a collaborative,
effective team that sustainably provides remittance and settlement services to
its Member Airlines despite of challenges and issues, working together as a
single body. We value open
communication, experimentation, and a growth mindset. You’ll work closely with
IATA Accredited Agents community, Airlines, GDSs and other industry partners to
provide excellent level of services, safe management of Airline funds and high
level of customer experiences.

What your day would be like

You will be mainly responsible for providing
support to the day-to-day operations for Billing and Settlement Plan (BSP),
Passenger and Cargo Agency Participation and risk management, in full
compliance with legal requirements, Standard Operating Procedures and in
cooperation with Global Delivery Center and Customer Service Center teams. Also, responsibilities will include:

• managing BSP remittance and settlement,
• controlling agency financial behaviour and risks,
• handling default processes in full compliance with IATA Resolutions and Standard Operating Procedures, including but not limited to preparing supporting documents for encashment of Bank Guarantees,
• handling proactively the customer queries,
• working on local invoicing and collection of charges related to BSP and CASS operations in Russia,
• managing administrative tasks required for local office operations,
• leading and driving ad-hoc projects that may be assigned from time to time.

We would love to hear from you if

Education Background:
A University degree in a relevant discipline.
Working Experience:
3 or more years of hands-on experience in the airline distribution, accounting, risk.
Technical Skills:
Strong knowledge and proficiency in MS Office tools.
Soft Skills:
Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds, with a strong sense of Customer Service ethics according to IATA's corporate priorities,
A result driven personality demonstrating strong personal integrity,
A proactive approach to problem solving,
Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines and productivity metrics.
Language Skills:
Fluency in English and excellent level of Russian both oral and writing.

Travel Required: N