Job Description

Join Our Team

In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work!

About this Position

The incumbent monitors and responds to telephone inquiries regarding managed accounts from representatives. The Field Support Analyst 5 works with associates and management to make and implement recommendations concerning department changes, improvements and enhancements.

Series 6/7, 24/26 and 65/66 required.

Remote position
Salary: $60K Annually

Responsibilities & Qualifications

Required skills:

• Identifies callers' concerns by asking probing questions
• Responds to callers in a concise and courteous manner
• Maintains positive and helpful relationship with client as a means of projecting Primerica Financial Services quality image and achieving satisfaction
• Provides caller with complete and accurate information using the department manual training sessions and system as sources of information
• Recognizes priority situations and understands when and how to notify appropriate parties
• Forwards corrections outside responsibility limits to appropriate party for further processing orapproval
• Provides support to Representatives in all aspects of Managed Account Processing
• Provides product and technical support when required
• Documents all research findings thoroughly
• Prepares appropriate correspondence as required
• Provides response to client or agent by mail or telephone
• Recognizes priority situations and understands when and how to notify appropriate parties
• Performs all corrections within responsibility limits
• Forwards corrections outside responsibility limits to appropriate party for further processing or approval
• Offers ideas and recommendations to improve the efficiency of securities customer service operations
• Remains current on all procedural changes
• Provides training and assistance to Customer Service trainees
• Supports the Coordinator by answering questions in the leader's absence
• Offers ideas and recommendations to improve the efficiency of Customer Service operations
• Organizes information to efficiently respond to callers' questions

Preferred skills:

• Bachelor's Degree
• Complies with legal and ethical standards
• Adheres to policies and procedures
• Compliance with Department Self-Assessment procedures
• Adherence to Self-Assessment testing schedule
• Reporting identified issues to management

FLSA status:
This position is exempt (not eligible for overtime pay):

No

Our Benefits:

• Day one health, dental, and vision insurance

• 401(k) Plan with competitive employer match

• Vacation, sick, holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.