Job Description

Job Location: Norfolk - Norfolk, NE 68701-4157

Position Type: Full-timeEducation Level: 4 Year Degree

Job Shift: DayJoin Our Payment Services Team Team! Apply today. Grow with us at Security First Bank and find your future in banking. We treat you right.

We’re looking for friendly, smiling faces to become a part of our payment services and independent sales team. To be considered, please complete and sign the online application form.

If you haven’t received a link to sign the application, please check your inbox for an email containing a clickable link to create a password and access your account.

This full- or part-time position is for in Norfolk, NE or Sioux Falls, SD and is in office. Must be willing to relocate. For additional information or paper application accommodation, please stop by 1919 Hope Court, Suite100, Rapid City, SD or call 605-718-8060.

Role

The ISO Business Analyst supports the Bank’s Independent Sales Organization (ISO) program by performing due diligence, monitoring portfolio activity, and ensuring the accuracy and integrity of internal systems and reporting.

Essential Functions & Responsibilities

• Process, monitor, and return approvals and/or denials for submitted ATM operators and source of funds providers in accordance with bank policies, risk standards, and regulatory requirements.
• Monitor submitted documentation for completeness, accuracy, and potential risk indicators.
• Request additional information or clarification from ISOs when documentation or data is insufficient.
• Monitor monthly processor reports to identify terminal that may be placed in cannabis dispensaries or other elevated-risk locations.
• Identify terminals not participating in the Bank’s program or terminals belonging to an ISO that is not participating in the program.
• Review network and processor reports including but not limited to network reporting, quarterly reporting, or dynamic currency conversion.
• Ensure internal systems accurately reflect all active clients, ISOs, ATM Operators, and Source of Funds Providers.
• Maintain and update information in Bank systems, including but not limited to Tandem / Conetrix, Salesforce, other internal reporting or client management systems.
• Promotes the bank and makes referrals to other departments.
• Performs other job-related duties as assigned.

Performance Management

• Support continuous improvement of ISA program processes, controls, and reporting.
• Participate in projects related to system enhancements, reporting improvements, and process optimization.
• Provide informed, professional, and accurate service and support to all customers and associates.

QualificationsKnowledge, Skills and Abilities

Education and/or Experience.

• Bachelor’s degree in business, finance, technology or related fields or equivalent combinations of education and experience.
• Experience with sponsorship programs or payment services preferred.
• A minimum of 3 years’ experience in payment services.

Interpersonal Skills.

• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Work involves extensive personal contact with others and is usually of a personal or sensitive nature.
• Work may involve motivating (changing behavior), influencing, or training others.
• External contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• Excellent communication skills.
• Ability to make difficult decisions and communicate such decisions well.
• Computer operations, including word-processing.
• Be self-directed and motivated. Ability to manage heavy workload during peak implementation times.
• Ability to keep accurate and neat records and files.

Certificates, License, Registration: None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing this job the employee would occasionally be required to carry loads up to and including 25lbs. It is frequently necessary to bend, squat, reach above the shoulder level, crouch, kneel, balance and push/pull equipment. Firm grasping/fine manipulation with the right/left hand is necessary. In an 8-hour day, the employee can expect to sit about 6 hours.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Starting Wage Range and Benefits

Security First Bank provides some of the most competitive, comprehensive benefits in South Dakota and Nebraska. We believe in our employees, and they deserve an environment in which they can excel, with the peace of mind that their families are well cared for. We provide a host of health benefits, financial plans, and other services designed to make life better - both at work and at home.

Prior experience will be taken into consideration for starting wage. Additional information about benefits is available on the careers page of the company web site. Specific questions about benefits for full or part time status will be answered during the interview process.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.