Job Description

Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.

We are seeking a friendly, proactive, and service-oriented Island host to join our guest service team. The ideal candidate will be responsible for ensuring that our guests enjoy a seamless, memorable, and personalized experience throughout their stay. This role involves providing exceptional customer service, addressing guest needs, and ensuring smooth communication between guests and various resort departments.

• To ensure that the Reception, Guest relations and other related areas are managed efficiently according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times as per SOP.
• To ensure rooms are allocated as per the arrival list.
• Arrange and organize island tour, activities, guests itinerary.
• Liaise closely with Reservations and Reception on arrival times, unexpected arrival and departure, extension of stays and late check-outs and change in meal plan basis and flight details.
• Monitor closely on early arrivals, late departures and special excursion arrangements.
• Liaise with Housekeeping on early check-outs, late arrivals, day use rooms and special guest request.
• Update, all out of Order and out of service rooms on daily basis.
• Liaise with F & B on early meals, late meals, complimentary meals and special request. (E.g., B’days, H/M, repeaters dinner etc.)
• To be present at all times in the area of responsibility of Guest Service department especially during busy periods.
• To have a thorough understanding and knowledge of all resort related services and products and upsell alternatives.
• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Head of department if no immediate solution can be found and assure follow up with guests.
• To establish a rapport with guests maintaining good customer relationship.

Qualifications

• Certificate in Hospitality or Tourism Management or similar education with minimum O Levels Degree
• Minimum 2 years' work experience as Island Host or Guest Relation Officer in luxury hotels and resorts
• Knowledge in Microsoft Office, Opera, Micros
• Fluent in English, oral and verbal.
• Leadership, Motivation and Training Skills
• Guest Oriented and Reliable
• Ability to focus attention on guests, calm and courteous at all times.
• Exceptionally much detail oriented
• Ability to work under pressure in a fast paced and demanding environtment
• Flexible in working hours, hands on and patient.
• Strong physical ability

Additional Information