Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.

ISLAND ACTIVITIES COORDINATOR

The Four Seasons Resorts Lāna’i is looking for an Island Activities Coordinator who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams’ have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

WHAT YOU’LL DO

The Island Activities Coordinator is responsible for delivering exceptional guest service while managing, coordinating, and confirming all private activity reservations. This role ensures smooth communication between guests, desk agents, vendors, guides, and internal departments, and maintains accuracy in scheduling, billing, and operational details for every private experience. The coordinator creates an atmosphere of aloha and Hawaiian hospitality while anticipating guest needs and ensuring a seamless, high-touch experience. Responsibilities include but are not limited to:

Guest Service & Private Booking Coordination

• Provide warm, sincere, and professional guest service with aloha spirit at all times

• Manage all private booking inquiries from start to finish, including but not limited to private charters (snorkel, whale watch, fishing, sunset, dives), private tours (UTV, cultural experiences, hiking, horseback, specialty requests), and custom itineraries/VIP experiences

• Confirm all details for private bookings including timing, meeting location, inclusions, restrictions, and special notes

• Maintain confidentiality and professionalism with VIP requests and guest information

Sales & Guest Experience Enhancement

• Promote, sell, and coordinate resort activities with a focus on private bookings

• Upsell experiences when appropriate, including premium options, upgrades, or add-ons

• Support department revenue goals through strong follow-up and conversion

• Clearly communicate pricing, policies, and cancellation terms with accuracy and confidence

Reservations Systems, Scheduling & Reporting (Book4Time)

• Manage daily use of the Book4Time reservation system to support activity bookings, private experiences, and tour scheduling

• Load, build, and maintain tours/activities in Book4Time, ensuring accuracy of experience descriptions, guest requirements, duration/start times, capacity limits/inventory controls, rates/pricing codes/charge routing, locations/meeting points, and cancellation policies/booking rules

• Create, update, and publish weekly and seasonal activity schedules in Book4Time as directed

• Monitor real-time availability to ensure experiences align with staffing, equipment, and operational limits

• Run and distribute daily, weekly, and monthly activities reports, including participation counts, revenue totals, private booking production, cancellations/no-shows, and capacity utilization/sell-through

• Ensure reservation records are accurate and complete for operations, forecasting, and finance reporting

• Identify booking/reporting discrepancies and communicate issues to leadership for resolution

Operational Coordination & Communication

• Coordinate daily logistics with key partners including Guest Experience teams, guides/captains/instructors, Transportation team, retail/activity center staff, and third-party vendors

• Support daily readiness by reviewing schedules, ocean/weather conditions, and operational updates

• Maintain calm, solution-focused communication during high volume and changing conditions

Billing, Payments & Administrative Responsibilities

• Handle guest check-ins and booking confirmations per SOP

• Process billing and payments accurately (room charges, credit card transactions, posting)

• Maintain required documentation such as waivers, manifests, and guest notes

• Ensure all transactions meet department cash handling and accounting standards

Additional Duties

• Support events, VIP arrivals, and group itineraries as assigned

• Assist with onboarding/training of new coordinators

• Perform other duties as assigned by the Activities Management team

And More!

WHAT TO BRING

• Successful candidate must possess legal work authorization in United States

• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts.

• Weekend and Holiday availability required.

• Strong guest service mindset with attention to detail

• Excellent organization, communication, and follow-through

• Proven ability to manage multiple priorities while maintaining accuracy

• Comfortable working with luxury guests and VIP expectations

• Sales confidence and ability to recommend experiences in a natural, guest-focused way

• Preferred: experience in hospitality, concierge, reservations, or activity operation

• Ability to be remote or on site

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:

• Hourly Rate: $28

• 100% Employer contributed Medical, Dental, and Vision benefits

• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc.) as well as Paid Time Off & Holiday Pay

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary stays and exclusive discounts at Four Seasons Worldwide

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms

• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources

• Comprehensive learning and development programs to help you master your craft

• Energizing Employee Culture where you are encouraged to be your true self!

• And so much more!

We look forward to receiving your application!

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:

Twitter: https://twitter.com/FSLanai

Facebook: https://www.facebook.com/FourSeasonsResortsLanai

Instagram: https://www.instagram.com/fslanai/

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf