Job Description

About iFinance Canada

At iFinance Canada, we help Canadians access the financing they need to move forward with confidence. Through our network of merchant partners across healthcare, home improvement, and other service industries, we provide flexible financing solutions that make important purchases more accessible. Our success is built on exceptional partner relationships, innovative technology, and a customer-first approach.

As we continue to grow across Canada, we're looking for a driven and relationship-focused Inside Sales Representative to help support and expand our merchant partner network.

Position Summary

As an Inside Sales Representative, you will play a key role in driving merchant activation, engagement, and growth. You'll work closely with new and existing merchant partners to ensure they are successfully using our financing platform, maximizing opportunities, and confidently presenting financing options to their customers.

Partnering closely with our Business Development Managers, you'll onboard new merchants, reactivate dormant accounts, and identify opportunities to increase application volume and funded loans within existing relationships.

What You'll Do

Merchant Onboarding & Training

• Respond to inbound merchant inquiries and qualify prospective partners.
• Guide new merchants through the onboarding process, from signed agreement to first funded loan.
• Deliver training on the merchant portal, application process, and financing solutions.
• Equip merchants with marketing tools and customer-facing materials to support financing conversations.
• Ensure merchant teams are confident presenting financing as part of their customer experience.

Account Growth & Reactivation

• Proactively identify and re-engage inactive merchant accounts through targeted outreach campaigns.
• Analyze account activity and recommend solutions to increase engagement and funding volume.
• Conduct refresher training sessions and communicate new products, promotions, and best practices.
• Build strong relationships with existing partners through regular touchpoints and performance reviews.
• Deliver sales presentations and product demonstrations tailored to merchant needs.

Collaboration & Partner Support

• Work closely with Business Development Managers to identify growth opportunities and mitigate account risks.
• Collaborate with Client Relations, Marketing, Operations, and Credit teams to provide an exceptional merchant experience.
• Share market feedback, customer insights, and successful strategies with internal stakeholders.
• Represent iFinance Canada at conferences, trade shows, and industry events as required.

What We're Looking For

• 1+ years of experience in inside sales, account management, customer success, or a related client-facing role.
• Strong communication, relationship-building, and consultative selling skills.
• Confidence conducting presentations via phone, video conference, and in person.
• Experience using CRM platforms such as Salesforce, HubSpot, or similar systems is considered an asset.
• Experience within consumer finance, lending, fintech, or financial services is an asset.
• Highly organized, self-motivated, and results-oriented with a passion for helping partners succeed.
• Bilingualism (English/French) is considered a strong asset.
• Why Join iFinance Canada?
• Be part of a growing Canadian financial services organization.
• Work in a collaborative and entrepreneurial environment.
• Make a direct impact on partner growth and business success.
• Gain valuable experience in sales, financing, and relationship management.
• Opportunities for professional development and career advancement.