Valero is the best-in-class producer of essential fuels and products that are foundational to modern life. We invite you to join our ~10,000 employees to drive exceptional results for our company, the energy industry and our community.

As an I/S Refining Technologist you will provide support for enterprise information system infrastructure technology solutions by installing and troubleshooting desktop hardware and software, telephone equipment, network equipment and cabling, managing spare equipment inventory, and providing direct phone support of internal customers via Valero's Virtual Helpdesk line. Additional infrastructure duties such as server room management will also be performed as needed.

Key Competencies:

• Problem-Solving
• Initiative
• Results Orientation
• Interpersonal Skills

At Valero, we are committed to advancing the future of energy through innovation, ingenuity and unmatched execution. You can help achieve this goal if you can:

• Primary focus is to provide on-site support of computing equipment and software, including complex needs and analysis, configuration, installation, moves, and changes for supported locations. This includes the use of Valero's system to track support activities.
• Participates in information system infrastructure design and implementation projects as an individual contributor.
• Performs research and repair activity, including vendor coordination, necessary to ensure computer services for supported locations.
• Tests applications and equipment with minimal supervision.
• Formulates and defines system scope and objectives through research and fact-finding to develop or modify information systems.
• Manages spare equipment inventory and related documentation.
• Performs server room maintenance and management as needed.
• Provides support of computing equipment and software, to include moderately complex needs analysis, configuration, installation, moves, and changes for supported locations during and after hours.
• Works on moderately complex tasks for the design, development, maintenance and upgrade of information system infrastructure involving hardware, software, and system applications. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination.
• Develops effective work relationships within departmental and functional lines at various job levels with business users, IS departments and Valero business partners.
• Learns or demonstrates an in-depth understanding of more than one information system infrastructure discipline/component and associated application/hardware integration.
• Helps coordinate the adoption of new procedures resulting from software and hardware changes, including the development of system specifications, documentation, training, and communication plans.
• Performs analysis on and recommends quality complex solutions to information system infrastructure technology disciplines/components.
• Understands and applies the various IT methodologies which include project management, development, service management and system architecture.
• May be required to work off-hours and on weekends for projects and/or support.

• Some travel may be required.

  This position is salaried exempt status, which means you are not eligible for overtime pay.

Minimum Requirements:

• High School Diploma or GED
• 2+ years of experience in the following area(s):
  • Microsoft products, to include Windows OS and Office suites, desktop hardware, and customer service required.
• Ability to successfully complete the TWIC (Transportation Worker Identification Card) process required.
• Able and willing to work on-site, in-person at the Valero St. Charles Refinery, required.

Preferred Requirements:

• Bachelor’s degree (or higher) or foreign equivalent degree - Computer Science, Engineering, Information Technology or related field preferred.
• Experience with Microsoft products, to include Windows OS and Office suites, desktop hardware, and customer service preferred.
  

Need more reasons to work for a company that is both professionally challenging and culturally rewarding? Take a look at some of our best-in-class benefits:

• Competitive Pay and Annual Bonus Program
• 100% match on 401(K) up to 7%, with immediate vesting
• Company-sponsored Pension Plan
• Comprehensive Healthcare and Wellness Program

Benefits described above are highlights only, subject to an employee’s eligibility and work location.

Discover more about St. Charles and how we’re making a difference there.

All successful candidates must be eligible to obtain a TWIC card (Transportation Worker Identification Credential). It is Valero’s policy that employees must wear this card at all times while working at the refinery. Please review eligibility criteria at https://www.tsa.gov/for-industry/twic

Position level and salary will be commensurate with qualifications and experience.

Valero's employees and team-focused culture drive our success. We’re invested in our dedicated workforce through a comprehensive, customizable benefits package, while supporting a caring culture that delivers a rewarding work environment built on teamwork, excellence and career growth. To explore the ways we build a stronger team, visit Valero.com/Careers

Valero is an EEO Employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to legally protected status, including race, color, religion, sex, national origin, age, disability, protected veteran or any other status protected by applicable federal, state or local laws.

Please be advised, if you are viewing this position on a website that lists an estimated salary rate/range, it was not provided by Valero. Valero’s market specific salary rate/range will be provided during the recruiting process and tends to be higher than what is estimated by such websites.

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