Job Description

Posting number: 27040E

Department: Information Technology Services

Division: ITS Enterprise Server&Storage

Job classification: Information Systems Operations Analyst 2

Posting type: Open

Categories: IT and Computers

This Information Systems Operations Analyst 2 – Server Support position provides support for the installation, testing, implementation, and on-going maintenance of servers and associated systems.

ITS is a 24x7 information technology shop. Applicant must be willing and available to perform duties as required by the job. This may include work on nights, weekends and holidays.

*Resume must be included with application to ensure consideration*

Examples of duties

• Builds, configures, deploys and supports physical or virtual Microsoft and Linux based servers or appliances, including local data storage and peripherals.
• Performs troubleshooting to resolve server hardware and Operating System issues while making recommendations for corrective action and scheduling vendor service calls as needed.
• Evaluates service requests, formulates solutions, documents steps taken and results using our ticketing platform while maintaining an acceptable Service Level Obligation completion percentage.
• Manages OS and 1st party vulnerability remediation; Advises customers of 3rd party application vulnerabilities, the security exclusion process, and escalates unpatched vulnerabilities as required.

• Participates as directed in projects and initiatives with ITS and other departments.
• Develops/recommends server specifications, requests quotes, and submits purchase requests.
• Assists in development and maintenance of processes and procedural documentation for ITS Server Support.
• Provides insight and recommendations for technological direction and implementation.

• Responsible for participating in the planning, building, and testing of business continuity and disaster recovery procedures

• Meets with customers to determine their needs and provide technical and non-technical information in a clear and professional format.

Qualifications

Three (3) years of experience supporting Microsoft Windows Desktop Operating Systems.

*Education may be considered in lieu of experience (1:1 ratio).*


LICENSES REQUIRED
Valid Driver License

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Supplemental information

• Working knowledge of Red Hat Linux Operating Systems
• Experience supporting Microsoft Windows Server Operating Systems
• Azure-based knowledge/certification(s)
• Working knowledge of data preservation/backup methods