Job Description

Designs, implements, maintains, collaborates, supports, and monitors the network infrastructure and interfaces to ensure efficient functionality and secure communication. Provides out of hours support periodically as part of an on-call rotation within the team.

Essential Functions:

• Installs, configures, adjusts, moves, upgrades, and maintains equipment. Develops system and customer documentation. Develops system design specifications and evaluates as needed.
• Determines the information and processes required to resolve both business and technical issues.
• Provides network advice and support. Maintains and updates systems in conjunction with user and vendor requirements to proactively guarantee minimal downtime.
• Supports and implements remote site connectivity, construction of new facilities and renovations to existing facilities. Handles phone trees, transitions areas to new systems, and assists in the setup and configuration of new equipment and technologies.
• Collaborates on, plans, and schedules implementation of projects. Develops and delivers quality documentation. Facilitates focused meetings and ensures timely completion of assigned tasks.
• Provides technical expertise and advice to junior staff on configuration and troubleshooting techniques. Provides customer education and training.

Education Requirement:

Technical degree in associated area or equivalent experience, required.

Skills:

• Ability to leverage information to create customized customer solutions.
• Ability to transmit, receive, and interpret ideas, information, and needs. Ability to create strategies and manage information transmission.
• Ability to develop and provide solutions to significant technical challenges.
• Ability to determine and manage resources required to provide satisfactory levels of service.

Experience:

Three years of experience with installation, configuration, and troubleshooting of data communication networks, preferred.

Physical Requirements:

OCCASIONALLY: Cold Temperatures, Flexing/extending of neck, Hot Temperatures, Lifting / Carrying: 21-40 lbs, Lifting / Carrying: 41-60 lbs, Loud Noises, Power Tools, Pushing / Pulling: 61-100 lbs, Working at Heights, Working Outdoors

FREQUENTLY: Bend/twist, Climb stairs/ladder, Decision Making, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Pushing / Pulling: 0-25 lbs, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Sitting, Squat/kneel, Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"