Job Description

Configures, tests, documents, implements, and supports computer application systems by coordinating with vendor representatives, system users/clients, project team members, coworkers, and management. Participates in project teams, configuration, implementation, on-going maintenance and support for production application systems. Has general knowledge of project methodology, NextGen EPM & EHR, and system development lifecycle and works under direct supervision and performs tasks as assigned.

Duties and Responsibilities

· Works as a member of a team of internal resources and external vendors to select, configure and implement a packaged software solution for practice management and electronic medical records.

· Assists with all aspects of the project including process mapping, software design and configuration, system

testing, training development, conversion planning and site-by-site implementation.

· Coordinates with others on project team to develop the project plan, including costs and departmental

tasks.

· Works with our technical staff to coordinate the installation of computer hardware and/or network

connectivity as needed.

· Works closely with physicians, center managers, medical assistants and others in our user community.

· Develops high quality documentation such as system requirements, design specifications, user training

plans, user guides, etc.

· Functions as a key member of a multi-dimensional IS team.

· Works closely with technical and non-technical staff to gather requirements

· Coordinates and documents business and technical presentations

· Serves as technical subject matter expert on projects and trains users and others throughout the

organization.

· Directly interface with external vendors and partners.

· Responds to support tickets and resolves issues in a timely manner.

· Performs other duties as assigned.

Experience, Skills and Education

Education:

· Bachelor’s degree preferred or equivalent work experience.

Experience:

· Minimum of 5 years of experience as a Business Analyst, SQL Developer, or Database Administrator.

· SQL experience required including query development, stored procedures, and general database knowledge.

· Experience in a healthcare environment preferred, including knowledge of Electronic Health Record and Practice Management.

· Experience in NextGen EPM and EHR preferred including file maintenance configuration, system administration, and template development.

· Business Intelligence and reporting experience a plus.

Additional Knowledge, Skills and Abilities:

· HL7 Interface administration.

· Strong ability to research new technologies and solutions as well as changing business rules.

· Tier 3 troubleshooting and issue resolution.

· Project management, team collaboration, communication skills, time management, problem solving,

organizational skills, prioritization, self-driven