3 Key Consulting, Inc.

IS Analyst Senior Associate - Digital Workplace (JP100102)

3 Key Consulting, Inc.  •  Tampa, FL (Onsite)  •  17 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Job Title IS Analyst Senior Associate - Digital Workplace (JP100102)
Location: Tampa, FL.
Employment Type Contract
Business Unit: Digital Workplace Solutions 
Duration Initial 3 months with likely extensions
Job posting date 4/18/2022
Note: Onsite 3 days per week, Tampa Fl.


3 Key Consulting is hiring a Sr Associate IS Analyst for a consulting engagement with our direct client, a leading global bio-pharmaceutical company.



Member of IT team responsible for
  • Supporting the Deskside Services team in US / USTO (Thousand Oaks, Ca.)  and work under supervision of US Deskside Service Staff to support USTO end user devices. Specific focus is required on device handling / IMAC (Install-Move-Add-Change) activities (such as onboarding new users / termination of users)
  • Guiding/monitoring (outsourced) activities to make sure new hires receive their devices in time when joining the client
  • Guiding/monitoring (outsourced) activities on device retrieval in case of terminations
  • Support US Deskside Service Staff on new upcoming M&A activities.
  • Supervise End User outsourced partner on device/asset activities such as handling new device deliveries, device quarantining, disposal and return to vendor activities.
  • Day to Day monitoring on (outsourced) deskside service performance on ticket/SLA compliance (incident, request and asset management.)
  • Support deskside projects and provide guidance and direction to (outsourced) deskside support staff where needed.


Basic Qualifications: Bachelors degree or Associates with 4-6 YOE with user desk side support

Top Must have Skill Sets
  1. Ability to work in a fast-paced, highly technical environment.
  2. Excellent customer service skills with expertise in troubleshooting, diagnosing and solving complex problems
  3.  Experience delivering end user & desktop support services within regional or global companies required
  4. Familiarity with supporting multiple device platforms – Windows, iOS, MacOS
  5. Working knowledge of ITIL methodologies and systems
  6. Experience successfully leading or delivery projects that impact an entire organization.

Employee Value Proposition
The person in this role will support insourcing of client's patient contact center insourcing process. You will gain skills delivering user support and day to day management of services.

Red Flags

1) No end user, deskside or technical support services background

2) Lack of strong interpersonal communication skills


Interview Process: 
Phone screening followed by Panel interview

We invite qualified candidates to send your resume to recruiting@3keyconsulting.com. If you decide that you’re not interested in pursuing this position, please feel free to look at other positions on our website  www.3keyconsulting.com You are welcome to also share this posting with anyone you think might be interested in applying for this role.

3 Key Consulting, Inc.

About 3 Key Consulting, Inc.

3Key Consulting specializes in the rapid recruitment and placement of business and IT professional within the life sciences and healthcare industries. With 12 years of experience, 3Key has established a vast network of industry professionals and forged strong partnerships/alliances with key academic institutions across the country to continually develop our business professional and niche skill pipeline.

3KC offers a full suite of staffing solutions including PEO and compliance services. 3KC has several technology and industry domain practices including competencies in business intelligence, healthcare and life sciences.

People, process, and technology are 3 key areas of focus that we carefully examine individually and jointly, in order to deliver on our client's 3 key areas of focus - better, faster and cost effective BI and staffing solutions.

MISSION:

To create a better work experience for our customers, partners and employees through exceptional dedication and performance.

• We make hiring easier

• We build strong teams

• We bring about positive outcomes

VISION:

3 Key Consulting’s responsibility is to continually improve the manner and efficiency in which human resources and businesses are brought together to create value. Our vision is to put programs into action that improve market efficiencies while helping businesses and people be more productive.

Industry
Unknown
Company Size
1-10 employees
Headquarters
Simi Valley, CA
Year Founded
2009
Social Media