Job Description

The IRT Global Oversight Team (IGOT) is a well-established high performing team within Pfizer's Global Clinical Supply (GCS) unit striving to deliver best in class Interactive Response Technology (IRT) systems providing randomization and drug management capabilities in support of Pfizer's dynamic investigational product portfolio. The patients we serve are our number one priority and IGOT aims to employ the highest quality standards across our internal and vendor IRT solutions. As part of an innovative clinical supply chain, we routinely challenge the status quo in efforts to optimize our systems and processes.

The IRT Technical Group Lead is responsible for strategic leadership, oversight, and people management of a team of IRT Technical Leads supporting GCS IRT and related systems, including Impala, Impala 2.0, iView2, and associated upstream and downstream integrations.

This role ensures the technical health, reliability, and evolution of internal IRT platforms used to support Pfizer clinical trials worldwide. The Technical Group Lead works in close partnership with IRT Support and Implementation Group Leads to ensure seamless operational support and rapid, coordinated resolution of issues impacting live studies.

In addition, this role collaborates closely with Product Area Leads, Digital, and GCS stakeholders to progress system development initiatives, prioritize technical enhancements, and ensure solutions are delivered in alignment with portfolio needs, regulatory requirements, and quality standards.

The role requires a strong blend of people leadership, technical acumen, cross-functional influence, and quality mindset in a regulated GxP environment.

ROLE RESPONSIBILITIES

• Provide leadership, management, and technical oversight of a team of IRT Technical Leads responsible for GCS IRT platforms, integrations, and supporting infrastructure.

• Act as the primary technical escalation point for complex system issues impacting live clinical trials, coordinating investigation and resolution efforts across technical, support, implementation, and digital teams.

• Partner closely with IRT Support and Implementation Group Leads to ensure systems are functioning as expected, incidents are triaged effectively, and technical resources are aligned to portfolio priorities.

• Ensure operational stability, reliability, and performance of Impala, Impala 2.0, iView2, and associated messaging and integrations with upstream and downstream systems.

• Oversee technical readiness and execution for system releases, configuration changes, upgrades, and defect remediation, ensuring appropriate validation, documentation, and change control.

• Collaborate with Product Area Leads and Digital partners to define, prioritize, and deliver system development activities, enhancements, and technical roadmaps aligned to business needs.

• Ensure compliance with GxP, 21 CFR Part 11, data integrity, security, and Pfizer quality standards, and support audits, inspections, and quality investigations as required.

• Drive continuous improvement in technical processes, system monitoring, incident management, and team capability development across the IRT technical function.

• Develop, coach, and mentor technical leads, fostering technical excellence, accountability, and a strong patient-focused culture.

QUALIFICATIONS

• Bachelor’s degree in Information Systems, Engineering, Computer Science, Life Sciences, or a related discipline.

• 10+ years of experience supporting or delivering regulated clinical, supply chain, or enterprise technology solutions.

• Demonstrated experience leading technical teams and influencing outcomes in a matrixed, cross-functional environment.

• Strong knowledge of IRT systems, system integrations, batch and real-time messaging, and data flows supporting clinical trials.

• Experience working in a GxP-regulated environment with strong understanding of validation, change control, and working with regulatory audit teams.

• Proven ability to manage complex technical issues, perform root cause analysis, and drive sustainable solutions.

• Excellent written and verbal communication skills with ability to engage technical and non-technical stakeholders.

• Experience participating in root cause analysis using tools such as FMEA, 5-Why, Cause & Effect Matrix and/or Fish Bone diagram

PREFERRED QUALIFICATIONS

• Master’s degree in Information Systems, Engineering, Business, or related field.

• Familiarity with Agile, SDLC, DevOps, or IT service management practices (ITIL).

• Experience participating in or leading regulatory inspections and quality investigations.

• Project management or continuous improvement certification (PMP, Lean Six Sigma).

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

Core Competencies include:

• Dealing with ambiguity

• Peer relationships

• Acts decisively

• Seizes accountability

• Analytical capability to solve problems

• Ability to represent IRT function in a high-pressure environment (e.g., during regulatory inspections)

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Some non-standard work hours may be required to support global operations, major incidents, or critical system activities.

• Occasional travel may be required.

Work Location Assignment: Hybrid

The annual base salary for this position ranges from $176,600.00 to $294,300.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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Logistics & Supply Chain Mgmt