Job Description
Mercier Consultancy is excited to announce openings for Irish Speaking Customer Service Representatives in Sofia, Bulgaria, complete with a relocation package to facilitate your move! We are looking for dedicated individuals who are passionate about delivering excellent customer service and connecting with our Irish-speaking clients.
As a Customer Service Representative, you will be responsible for assisting our Irish-speaking customers by answering inquiries, resolving issues, and ensuring a smooth experience with our services. Your contribution will be essential in building customer loyalty and satisfaction.
Responsibilities
- Provide outstanding customer service in Irish and English across multiple communication channels
- Effectively handle customer inquiries and resolve issues in a timely manner
- Document customer interactions accurately within our CRM system
- Collaborate with other teams to ensure comprehensive solutions to customer challenges
- Gather customer feedback to help improve our service offerings
- Stay updated on product details and operational changes
- Engage in continuous training to enhance your customer service skills
Requirements
- Fluency in Irish and English with strong communication capabilities
- Prior experience in customer service is preferred but not required
- Strong problem-solving skills and a customer-centric mindset
- Able to thrive in a fast-paced environment with effective multitasking skills
- Excellent attention to detail and organizational proficiency
- Enthusiasm for providing exceptional customer experiences
- Knowledge of CRM systems and customer support tools is a plus
Benefits
Competitive Monthly Salary
Relocation paid to Bulgaria
Help finding apartment
Paid training and growth possibilities
and more
