Job Description

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

As a part of the in-room dining team, you'll be responsible for delivering orders accurately and in a timely manner. Make sure dishes move from kitchen to rooms in a coordinated and smooth manner. Ensure products are fresh and meet quality standards and follow the hotel's standards of service etiquette.

Some of your responsibilities include:

• Be familiar with the proper use of room service carts, ticketing, and cash handling.
• Review orders as they arrive and properly prepare the correct amount of silver, linens, and vases.
• Check orders for presentation and completeness, cover and place in cart for delivery, with water and beverage added last.
• Prepare and set up the dining area according to guest preferences.
• Ensure the meal completion time is monitored; if meal delivery will be beyond 5 minutes of estimated times, guest is contacted, offered apologies and advised of new time.
• Present guest check for signature; guest is thanked by name and asked to call when they would like the service removed. The guest check is turned into room service cashier afterwards.
• Maintain work stations that are cleaned, stocked and organized.
• Fill and clean salt and pepper shakers, clean spills, broken glass and debris promptly after incidents.
• Pick up trays en route back to station and during slow periods.
• Deposit dishes appropriately in the dish-room or specified area.
• We all wear multiple hats here at Kimpton. You may need to take on responsibilities outside of this job description at times, as we all do.

What You Bring

• You've got customer service experience within the hospitality industry.
• You're an excellent communicator with phenomenal presentation skills.
• You have adequate knowledge of food quality standards, food and wine presentation.
• You are a highly motivated and flexible individual, with the ability to take initiative.
• You have a flexible schedule, able to work evenings, weekends, and holidays when needed.
• Food Handler Certification (if applicable)

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here

Be Yourself. Lead Yourself. Make it Count.