Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock.It'sabout changing the world - little by little.We'rethe world's first mission-driven hotelcompanyandwe'vegot some lofty goals. All we ask is that you bring your true self and do all the good you can!
MAIN DUTIES:
The In-RoomOrder Takerworkseffectively as part of the In Room Dining service team, primarily responsible for, but not limited to, fulfilling guest service needs and completion of all tasks related toguest orders from room or pool area via phone or any ordering devices.
GENERAL DUTIES:
Responsible for answering all telephone calls and prioritizing said calls.
Practicevery goodtelephoneetiquette
Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously,efficientlyand promptly.
Haveknowledge of room servicemenu'sandongoingpromotions in other F&Boutlets
Should be able to provide recommendations and suggestions to guests upon request.
Be knowledgeable of all services,facilitiesand products offered by the hotel.
Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
Display excellent conversation skills and selling techniques at all times.
Pay attention to guest orders and know the menu thoroughly.
Write down allinformationclearly. Highlight special requests.
Communicate with the kitchenregardingmenu questions, the length of wait, recook orders, and product availability.
Approximate delivery time is given to the guest according to this time evaluation systemestablishedby the Outlet Manager and the Sous Chef.
If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
Ensure correct posting in POS system for communication to the service and kitchen department.
Able to perform all duties and tasks per the tasksrequiredat the outlet.
Assistthe department to drive guest satisfaction by providing consistent guestexperience
Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
Report positive and constructive guest feedback to the manager.
Promptly handle guest queries,complaintsand all issues in a professional manner.
Have the knowledge and understanding to explain and performup sellingall items offered by the department assigned as well as offering alternatives or suggestions to guests.
Ensure proper handover is given to the next shit and also to the IRD manager.
Report cleanliness and maintenance issues to the immediate supervisor
Assistin carrying out scheduled inventories of products and operating equipment.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Ensure proper appearance and grooming while on duty.
Perform any other assigned reasonable duties and responsibilities as assigned.
Embody the 1 Hotels Vision,Missionand Compass; deliver on Our Promise, provide Good-NaturedServiceand uphold our Brand Pillars.
QUALIFICATIONS & SKILLS:
Are organized and proficient at multitasking
Ability to speak effectively before groups of guests or team members and ability to respond to and creatively resolve guest inquiries and complaints.
Ability to read and understand documents such as safety rules, menus, amenity lists,operatingand maintenance instructions and procedure manuals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructionsfurnishedin written, oral,diagramor schedule form.
Must be able to write legibly (ietaking orders, tracking).
Ability to learn and work with technology including devices such as computers,iPodsand iPads.
Excellent guest service skills.
Ability to follow directions and work in a team environment.
Ability to remain flexible and adaptable.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Ability to work in a fast-paced environment.
Ability to follow all food and safety regulations and property standards.
Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
Flexibility to meet the demands of a 24-hour operationDue to the nature of the hospitality industry, team members maybe requiredto work varying schedules, including holidays and weekends to accommodate the business and demands of theproperty.
Due to the nature of the hospitality industry, employeesare required towork varying schedules, including holidays, to accommodate the business and demands of the hotel
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this positionEmployees willbe requiredto perform any other job-related duties assigned by their supervisor
Starwood Hotelsis an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any specialaccommodation, please visit People Operations.
Please note that your job description is notan exhaustiveof tasks and duties, butservesa guideline for daily duties, which may change from time to time.
About us...
As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
We’re a global team of purpose-driven, nature-inspired, service-obsessed individuals who thrive on nurturing the natural beauty of both people and the planet. Your mission as part of our community: to leave our guests with more than they arrived with—whether it’s a new wellness routine, a plan to live more sustainably, or simply a restored perspective. The luxury of our hotel experiences lies not only in next-level comforts and personalized services but also in our wealth of warmth, depth of knowledge, and collective drive to preserve and protect this extraordinary world.
We’re proud to be recognized in Newsweek's Most Loved Workplaces 2025—a testament to how deeply we care about our people, our planet, and making a meaningful difference.
Starwood Hotels, an affiliate of the global private investment firm Starwood Capital Group, is a hotel brand management company overseeing 1 Hotels, Baccarat Hotels, Treehouse Hotels, and SH Collection properties. Leveraging our expertise in marketing, design, operations, and technology, Starwood Hotels drives some of the most groundbreaking and dynamic hotel brands in the world.
For more information, visit starwoodhotels.com, 1hotels.com, baccarathotels.com, and treehousehotels.com
