Job Description

Job Location: Corporate Office - Jacksonville, FL 32246
Position Type: Full TimeEducation
Level: High School
Travel Percentage: Negligible
Job Shift: 9:00am - 6:00pmWho We Are
At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.
The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.
KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient.  This technology allows our surgeons to provide the best-in-class treatment for their patients.
KLS Martin Guiding Principles
- Established, Privately Held Business Group – Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
- Patient Focus – We design products with the patient in mind – CMF, Thoracic & Hand
- Product to Table – Integrated planning, design, manufacturing and distribution process
- Educational Partner – Our primary focus for support is on education
- Inventory Alliance – Inventory management is critical to patient treatment/outcome
- Surgical Innovation is Our Passion – More than just a tagline
What We Offer
- We provide full-time employees with a competitive benefits package, including paid parental leave
- In-house training and professional development opportunities
- A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation
Job

Summary
The IPS Processing QA Team Lead supports daily inspection operations by organizing priorities, guiding inspectors, and performing advanced inspections in compliance with SOPs and regulatory standards. This role ensures documentation accuracy, DHR compliance, and audit readiness while serving as the first point of contact on the floor for QA-related questions and issues. The Team Lead contributes to controlled document updates, supports nonconformance investigations, and promotes a culture of quality, collaboration, and accountability within the department.
Essential Functions, Duties, and Responsibilities
•            Organize and assign daily inspection priorities for IPS Processing QA Inspectors in alignment with SOPs, production needs, and readiness of workstations.
•            Perform advanced inspections (incoming, in-process, pre-final, and validation parts) to confirm compliance with drawings, specifications, and regulatory requirements.
•            Provide floor-level guidance and coaching on inspection techniques, measurement methods, sampling plans, and documentation expectations.
•            Verify completion and accuracy of inspection records and DHR documentation for traceability, legibility, and compliance with GDP and internal procedures (including UDI where applicable).
•            Coordinate the investigation and documentation of nonconforming materials; support root cause analysis, containment, and escalation per the NCMR process.
•            Serve as the first point of contact on the floor, communicating priorities, answering documentation questions, and escalating risks to the Supervisor in a timely manner.
•            Contribute to the drafting, updating, and revision of controlled procedures and work instructions, ensuring current documents are accurate and available to the team.
•            Support audit readiness by maintaining organized records, facilitating document retrieval, and assisting with internal/external audit walkthroughs.
•            Oversee packaging/labeling conformance checks for cleaned components prior to transfer, ensuring cleanliness, handling, and traceability requirements are met.
•            Monitor day-to-day quality and throughput signals (e.g., defect patterns, rework triggers) and summarize observations to the Supervisor to inform actions and improvements.
•            Perform other related duties as assigned.

QualificationsEducational and Experience Requirements
- High school diploma or equivalent
- Two years related experience or equivalent combination of education and experience
- Proficient user of Microsoft Office applications
- Use of SAP preferred but not required
Knowledge, Skills, and Abilities
- Advanced knowledge of IPS Processing QA procedures, inspection criteria, and regulatory requirements to guide team activities effectively.
- Ability to interpret engineering drawings, technical specifications, and controlled documentation to support advanced inspection tasks.
- Advanced skill in the use of precision measurement tools, calibrated inspection equipment, and sampling methodologies.
- Ability to verify, review, and ensure accuracy of inspection records, DHR entries, and quality documentation in alignment with GDP and regulatory expectations.
- Strong attention to detail to identify complex quality issues, discrepancies, and patterns that require escalation or corrective action.
- Strong interpersonal skills with the ability to mentor, coach, and communicate effectively with inspectors, peers, and cross-functional partners.
- Demonstrated adaptability and flexibility to manage shifting inspection priorities, production demands, and changing work environments.
- Ability to contribute to procedure updates, controlled document revisions, and audit readiness activities.
- Strong problem-solving and decision-making skills to support root cause analysis, corrective actions, and process improvements.
- Commitment to upholding KLS Martin’s workplace quality and safety policies, and HIPAA requirements related to IPS Processing QA production and documentation.
Physical Requirements
- Sitting for extended periods
- Extended periods viewing computer screen
- Walking
- Reading
- Speaking
- Hear/Listen
- Maintain regular, punctual attendance
- Lifting/carrying up to 20 pounds various items
- Lifting/carrying more than 20 pounds various items
- Repetitive Motions
- Pushing/Pulling
- Bending/Stooping
- Reaching/Grasping
- Writing
Hazards
- Warehouse environment.
- Proximity to moving mechanical parts
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
KLS Martin is a drug-free employer