Job Description

E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers creators and rights holders. We value user satisfaction and work on policies, rules and systems to ensure quality. As a Reactive Governance Specialist, you will be responsible for risk assessment, policy strategy and operational execution of listing level governance policies in the EMEA region.

- Act as a subject matter expert for intellectual property rights policy, focusing on reactive governance and the strategy to accurately process infringement notifications filed in the EMEA region on the TikTok Shop IPPC.

- Create and enhance content policies, processes, and frameworks to minimize IPR risk from a reactive governance approach;

- Identify gaps, loopholes, and deficiencies in governance policy, process, and metrics, and initiate projects to improve quality;

- Work closely with our moderation and vendor teams to improve quality and efficiency metrics;

- Educate internal and external stakeholders to ensure IPR protection is enforced across TikTok Shop, including conducting trainings to educate XFN teams.

- Collect data and conduct segmentation analysis to minimize IPR risk on the platform.

- Handle High-Priority escalations to ensure bad actor behaviour is caught and handled in a timely manner.