Business Justification / Exec Summary:

The role of the IP Services Production Services Specialist
II is to act as the technical subject matter expert responsible for providing
support where in-depth analysis of situations or data requires an evaluation of
various factors to solve business impacting Network incidents. In addition,
this role oversees projects and direct activities related to initiatives that
Operations participates in.

Job Description:

The technology areas of focus for the IP Services Production
Services Specialist II includes (but not limited to) Load Balancing and DDI
(DNS, DHCP, and IPAM). Production Services Specialist II are expected to be
well versed in numerous networking protocols, technologies and troubleshooting
methodology, including the use of proactive and reactive tools. The work is always
in alignment to the current and approved Network Services Standards, Incident
and Problem Management Policies & Procedures, governance and management
policies set forth by the firm.

This position will interface directly with internal
stakeholders and external suppliers/providers, architecture, product
engineering, product management, and business management. At times, they may
interface with various levels of senior management. Strong communication and
problem-solving skills are a must. The candidate must be able to work on their
own and successfully in team settings in various sizes and locations. Adherence
and use of standards, product sets, templates, systems, and artifacts are
important to the success of the individual, the department, and the firm at
large.

Key Responsibilities
:

• 
  Primarily
  responsible for operational support of Network IP Services products:
• 
  F5
  Networks, VMware ALB (Avi), BlueCat on-prem and Cloud Resolver
• 
  As a
  secondary responsibility the roles will also work with other security
  related network components such as Firewall, Proxy, and Content Inspection
  infrastructure.
• 
  Proactive
  network reviews including
• 
  Routine
  testing of disaster recovery scenarios, identification of
  vulnerabilities, and opportunities for improvement in observability
  across the network stack
• 
  Work
  with senior team members to validate impacts and communicate to all
  stakeholder’s technical status updates
• 
  Participate
  in the documentation of application flows, upstream/downstream impacts
  during outages, the customer experience in failure scenarios, contacts for
  various support needs and ensures appropriate runbooks and wikis are up to
  date and available for use during triage
• 
  Work
  ad-hoc reports and offline incidents at the direction of the senior team
  members or leadership
• 
  Promote
  and enforce production governance during triage/testing and fix efforts,
  exercises judgment within defined procedures and practices to determine appropriate
  action.
• 
  Adhere
  to design standards and global design authority processes and procedures;
  Debate them when necessary
• 
  Assemble
  professional documents based on existing templates and ability to provide
  accurate work descriptions with assumptions, and caveats.

Required Skills:

• 
  Operational mindset
  : Prioritize,
  understand, and act with urgency to restore all incident related work, act
  as authoritative figure for respective domain, and represent the Ops org
  during all calls (planned or unplanned)
• 
  7+
  years of experience with network protocols, models, and technologies such
  as:
• 
  Strong
  understanding of the upper (application) layers 5-7
• 
  DNS,
  DHCP, SSL/TLS, HTTP/S, and SNMP
• 
  Fundamental
  understanding of layers 1-4
• 
  TCP/IP,
  Ethernet, ARP, and physical constructs
• 
  F5
  Load balancing (LTM, GTM, APM), BlueCat DNS/DHCP/IPAM, BlueCat Cloud
  Resolver, VMware Advanced Load Balancer, and Cloud support (private and/or
  public)
• 
  Expert
  experience with troubleshooting complex networking problems
• 
  Experience
  with JIRA and Confluence
• 
  Understand
  configuration management with tools such as Forward Networks and HPNA
• 
  Experience
  using (both proactive and reactive) advanced tooling; Inclusive of but not
  limited to NetScout, Wireshark, Splunk, SevOne, HPNA, and IBM Watson
• 
  General
  experience in Network Automation tools and processes
• 
  Self-starter/self-directed,
  organized and detail oriented
• 
  Strong
  technical acumen and analytical skills
• 
  Excellent
  client interfacing skills
• 
  Strong
  verbal and written communication skills and ability to work with all
  levels of management
• 
  Experience
  aligning actions to business impact and service restoral
• 
  Demonstrates
  ownership: Is accountable and can hold others accountable (professionally)
• 
  Experience
  operating with colleagues across different time zones with a flexible
  approach to working hours (ability to work varied hours) to successfully
  interact and communicate on a global level

Desired Skills:

• 
  Experience
  in Networking-related disciplines within a design, implementation, or
  operations role
• 
  Relevant
  Industry certifications in Network Technologies
• 
  Cloud
  and SDN experience
• 
  Experience
  with SDN; VMware NSX, Arista CloudVision
• 
  Experience
  with Azure and AWS (certification preferred but not required)
• 
  Experience
  with automation tools such as Python, Ansible, YAML or Django, API calls
  (to ticketing systems and network devices), and frontend web development
• 
  Experience
  of working within Financial Services (Insurance, Banking, Investment
  banking)
• 
  Experience
  with other network technologies
• 
  WAN,
  MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, Firewall,
  and AAA