Job Description

The IP Hardware Services (HWS) and NI Field Maintenance (FLM) Services Product Line Manager (PLM) works across NI Business Group teams to oversee and manage the IP HWS and NI FLM services businesses. This is a global position that owns the IP HWS and FLM services portfolios, services definitions, Statements of Work (SoW), service costing/pricing/margin, quote tool maintenance & support, provides support for pre-sales tendering and service contract closure, and oversees HWS Delivery in the day-to-day operational service delivery, cost management, and lifecycle.

• Business owner for IP products hardware services (HWS - repair / exchange services) and NI BG Field Maintenance Services; manage costs and margins to targets.
• Manage the IP hardware services and NI FLM services portfolio, master data (HWS and FLM Sellable Items - SI), service costing and pricing, Statements of Work (SOW), and quoting tool function.
• Collaborate and coordinate with cross-functional teams to successfully deliver Hardware Service and FLM Service offers and associated value proposition / marketing collateral.Cross functional team engagement includes: Product PLM, Quality, Supply Chain, Procurement, Industrial Engineering, Program Management, Pre-Sales, Services & Product Commercial Management, Controller / Finance
• Work with the Hardware Services Delivery, and Deployment Services & Sourcing teams to drive execution of IP product Hardware Services and FLM Service offers.
• Support Services Commercial Management, CDO CaPM & Program Management, and Sales to address customer support / operational issues and inquiries.
• Define strategy and pricing for IP Hardware & NI FLM services and maintain costing / pricing tools.
• Provide strategic and tactical costing and pricing support to Pre-sales Services Commercial Management organizations for new and renewal opportunities.
  

Must Have

• 5 years of experience in Maintenance Operational and/or Business experience
• Bachelor’s Degree (Engineering or Telecommunications preferred) or Management Degree
• Demonstrated ability to lead & drive others across organizations in a matrixed cross-functional environment, including Finance, HWS Delivery teams, Repair Vendors, Product PLM, and management
• Strong analytical, verbal, written, and presentation skills
• Flexibility to work across global time zones
• Understanding and application of Accounting principles (P&L statement, balance sheet)
• Strong Microsoft Teams, Excel, PowerBI, and Powerpoint skills

Nice to Have

• Understanding and experience in Hardware Services end-to-end processes and able to identify resources to assist in wide range of projects, escalations.
• Knowledge of Nokia tools and systems, examples: CARES/CDB/Entitlement, ngCRM / Sales Force, ALPIM, NEBA, LIBRA, Cockpit, PowerBI Reports, MQT/CareQT
• Project planning and management execution