Job Description

About the job

As an IoT Technical Support Specialist, you will be at the heart of our technical operations. You will act as the guardian of our service quality, proactively monitoring Tele2 IoT customer solutions, core services, and roaming network indicators to catch potential issues early.

This role is meant for you if you have:

• Completed or actively pursuing a degree in Telecommunications, Computer Science, or a related technical field.
• At least, 1 year or more of experience in a technical support or customer-facing role, where a background in telecom or IoT will be considered an advantage.
• Experience with network monitoring and troubleshooting tools such as Wireshark, Grafana, Osix, or Kalix.
• Experience working with ticketing systems as well as familiarity with incident severity frameworks.
• Fluency in Latvian and English both spoken and written for daily communication with international customers, partners, and team members abroad.
• Good understanding of mobile networks architecture and their operating principles.
• Good customer service and communication skills combined with a high sense of responsibility and attention to detail.
• Ability to work independently and as part of a team while maintaining a self-motivated and proactive approach to tasks.
• Good time management skills to effectively handle multiple tasks or incidents simultaneously.
• Flexibility to adapt to evolving technologies, procedures, and customer needs.

A few words from the manager

Join our team and you will drive the rapid resolution of customer and network incidents by collaborating closely with internal engineering teams, global partners, and our customers worldwide. If you are passionate about cutting-edge IoT technology, thrive on technical problem-solving, and excel at communication, this is your opportunity to keep the world connected.

Why Tele2

• A culture of natural born challengers – At Tele2 we don’t just do things the traditional way. We challenge the status quo and push boundaries to create smarter and more valuable solutions for our customers. You will be part of a culture that values curiosity, initiative and collaboration, where new ideas are welcomed and everyone’s contribution matters.
• Inclusive and supportive environment – We believe in fostering a creative and flexible workplace where people can bring their whole selves to work. Diversity and inclusion are important to us, and we strive to create an environment where people feel welcome, respected and supported in growing both personally and professionally.
• A sustainability challenger – We are proud that Tele2 has been recognised as Europe’s Climate Leader by the Financial Times and named as Sweden’s most sustainable company by Time Magazine and Statista, reflecting our strong commitment to reduce emissions, transparency and long-term climate goals. Our efforts focus on three areas where we can make the biggest difference: advancing a circular economy, combating climate change, and protecting children online. By embedding these focus areas into how we operate and innovate, we aim to create positive impact for people, planet and profit.

Interest and application

Would you like to be a part of the Tele2s value-driven and including culture? Then hit the “apply now” button and let’s find out if we’re a match!

Please note that in compliance with personal data management regulations (GDPR), we are unable to accept CVs via email.

As a step in the recruitment process, Tele2 performs a background check on final candidates.