Job Description

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Accounts Receivable Billing Specialist plays a key role in ensuring accurate and timely invoicing, billing compliance, and accounts receivable operations across global regions. The role contributes to financial accuracy through detailed reconciliation, contract review, and collaboration with internal and external stakeholders. Success in this position helps maintain compliant billing processes, reliable receivable records, and strong customer relationships.

How you will make an impact:

• Process daily customer invoicing using purchase orders, shipping reports, receivable reports, and contracts.
• Review customer contract requirements and ensure invoices align with billing and payment terms.
• Coordinate with internal teams, customers, and local accounting firms to meet local billing requirements.
• Investigate and resolve account discrepancies by gathering information from relevant stakeholders.
• Complete billing and invoicing activities within established deadlines.
• Maintain accurate and complete accounts receivable records and reporting.
• Create and distribute documentation for new or updated accounts receivable processes.

The must haves:

• Education : Postgraduate degree OR Bachelor of Commerce.
• 2+ years of relevant industry experience.
• Previous experience in accounts receivable analysis, reporting, billing, issue resolution, and cash collection across US, Canada, EMEA, CALA, and APAC regions.
• Exposure to complex billing structures.
• Application of accounting practices and utilization of Oracle R12 and Microsoft Excel.
• Communication skills in verbal and written business environments.
• Ability to work in fast-paced environments while managing multiple priorities with urgency.

Nice to haves:

• Planning and organizing capabilities.
• Decision-making skills.
• Problem-solving skills.
• Ability to work independently with initiative and organizational discipline.
• Ability to engage effectively with all levels of the organization.
• Experience resolving escalated accounts receivable issues.
• Knowledge of SOX compliance requirements.

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.