Job Description

Invoice to Cash Team Lead - Collections

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here

Role reports to:

Global Invoice to Cash Leader

Location:

Asia Pacific, Philippines, Metro Manila, Taguig

Work Location:

Hybrid

What you will do

The Invoice to Cash Team Lead will support the Invoice to Cash team for Collections and Disputes/Deductions Management and will report to the Invoice to Cash Manager. As a team lead, you will coordinate and support daily operations and help drive process optimization while ensuring adherence to compliance and performance standards. Scope of work is ANZ market, and may also include Hongkong and Taiwan, and covers a day shift.

This is an exciting opportunity that will offer exclusive access to a network of financial professionals worldwide. This network will help you build on your current skills and explore opportunities to grow your career at Kenvue.

Within Kenvue’s Invoice to Cash team, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience.

What You Will Do

Leadership and People Management:

• Provide guidance and support to the core team, acting as a point of escalation when needed
• Help promote a culture of compliance and proactive root cause problem-solving

Drive Operational Excellence

• Help execute against key KPIs and targets as set by the team manager
• Support enterprise technology implementation and deployment
• Ensure all processes are compliant with internal and external audit requirements.

Collections Management Oversight

• Key activities and oversight are inclusive of but not limited to:
  • Proactively manage assigned accounts through the invoice to cash cycle.
  • Manage new customer setups and assign profiles to collections specialists.
  • Generate and review collections worklists for timely follow-ups.
  • Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assessing and mitigating financial risk and escalate to Sr. Team Lead if needed.
  • Send correspondence and past due notices to maintain payment schedules.
  • Manage customer credit holds and communicate status updates.
  • Assess high-risk accounts, initiate final demand notices, and assign to collection agencies as needed.
  • Update and monitor doubtful debt reserves, write-offs, and DSO metrics regularly.
  • Identify/execute opportunities for process improvements to increase efficiency.

Deductions/Dispute Management Oversight

• Key activities and oversight are inclusive of but not limited to:
  • Identification of customer deductions
  • Collection of support documentation
  • Root cause analysis and deduction resolution
  • Process deduction adjustments and write-off balances
  • Reporting & Analytics

What We Are Looking For

Required Qualifications

• Bachelor’s degree in finance, accounting, or related field.
• Minimum of 3-5 years of relevant Finance experience, preferably with exposure across Credit Management, Collections, Disputes/Deductions Management, Cash Applications, and/or AR Reporting
• Experience working in shared services or a global business services environment.
• Fluent in English, with excellent communication and stakeholder management skills
• Ability to work individually and in a team-oriented environment.
• A can-do attitude and ability to work on multiple tasks with minimal supervision.
• Ability to work under pressure with excellent problem-solving skills.

Desired Qualifications

• Professional designations such as MBA, CPA, or CMA or working towards the designation would be an advantage but not required
• Proficiency in ERP systems (SAP or equivalent)
• Knowledge of automation tools and technology used in financial operations.

What’s In It For You

• Competitive Benefit Package
• Paid Vacation, Volunteer Time, Flexible Ways of Working & More!
• Learning & Development Opportunities
• Employee Resource Groups

Kenvue is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.