Job Description

The Investment Operations Senior Analyst will serve as one of the primary points of contact for Project ABC. You will support the Senior Specialist in extracting errors identified in the SCD UAT environment and in preparing comprehensive error reports. Additionally, you will collaborate with business units to report these errors and identify the key drivers behind them.

Position Responsibilities:

• Monitor and clear the SimCorp Dimension (SCD) UAT message queue throughout the day to ensure all transactions are elevated to final status at end of day

• Monitor the team shared mailbox throughout the day and taking appropriate action on the emails received
• Generate Item of Interest (IOI) ad hoc security requests and monitoring that the security master setup occurs within an acceptable time frame

• Investigate Transaction Hub (THUB) unknown queries and generate ad-hoc transactions to THUB as needed
• Support ad-hoc analysis to identify root cause of production problems and develop timely solutions
• Execute user acceptance test (UAT) for implementation of new security types and functionalities and system upgrade
• Execute and validate test cases for end-to-end processes

• Identify opportunities to leverage system capabilities in order to meet business requirements

• Any other duties or projects assigned from time to time within or beyond working hours if needed

Required Qualifications:

• Bachelor’s degree in Finance or Accounting with a minimum of two (2) years of experience

• Experience working directly with business clients in addition to application support teams

• Previous experience in investment operations in insurance or financial services

• Ability to work independently as well as with others as part of a team

• Ability to grasp new concepts and information quickly

• Eager to build strong relationships with internal departments and external partners

• Excellent organization and prioritization skills with the ability to manage competing priorities

• Comfortable influencing without authority

• Strong communication skills – both written and verbal

• Strong customer service orientation

• Should posses a desire to learn new skills, adapt and take on new challenges

• Candidate must be willing to report for a night shift schedule

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com

Working Arrangement

Hybrid