Job Description

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident Bank is a successful and highly regarded multi‑billion‑dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing both our customer and employee experience.

This position plays a key role in supporting the day‑to‑day operational integrity of the Bank by ensuring accuracy, compliance, and responsive service across critical processing functions. The role is ideal for a detail‑oriented professional who enjoys problem‑solving, exercising sound judgment, and working collaboratively across teams. Responsibilities include transaction balancing, exception and adjustment processing, fraud review, and responding to internal and external inquiries, all while adhering to regulatory and procedural requirements. This position offers the opportunity to build a strong foundation in bank operations while contributing directly to a positive customer and employee experience.

KEY RESPONSIBILITIES

• Perform balancing, reporting, and research functions related to Item Processing activities, including exception processing, account adjustments, and cash letter settlements
• Complete data entry and file maintenance processing responsibilities accurately and timely
• Review suspect fraud transactions and exercise sound judgment when determining payment or return decisions
• Respond to customer, vendor, and internal business line inquiries in a professional and timely manner
• Participate in required training and development programs
• Follow all procedural and regulatory guidelines and assist others as needed to achieve departmental objectives
• Perform less complex operational tasks, including adjustments and reconciliations, as requested by management
• Complete additional duties and special projects as assigned

MINIMUM QUALIFICATIONS

• High School Diploma or GED required
• Associate or bachelor’s degree preferred
• 1–3 years of experience in bank operations preferred
• Strong professional communication skills with the ability to clearly and concisely present information and respond to inquiries from representatives of other business lines
• Working knowledge of Reg CC, UCC, Reg J, and Check 21
• General PC proficiency, including Outlook, Word, Excel, Adobe, and Zoom

WORKING CONDITIONS

• Work is primarily performed in a normal office environment with moderate noise
• Prolonged sitting
• Lifting 5–10 lbs. (e.g., printer paper, storage boxes)
• Occasional bending or overhead lifting (e.g., storing files or boxes)
• Hazards are those typically found in a normal office setting

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Pay Details:
$77,000-$110,000 annually

Please note: The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is incentive eligible based upon company, business, and/or individual goal achievement and performance.

Team members accrue Paid Time Off (PTO), receive paid Holidays, and are eligible to participate in the Bank’s Health and Wellness benefits, including Medical, Dental, and Vision Plans, Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and a 401(k) Retirement Plan. Additional benefits include Disability Insurance, an Employee Assistance Program (EAP), and Basic Life Insurance. Company‑sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal Plans.