Job Description

YOUR MISSION (The Job Description)

The Investigator is responsible for protecting the assets of the company by monitoring all gaming activities. Including Table Games, Sportsbook, Slot Operations, Soft Count, and Cage operations.

Qualifications THE NITTY-GRITTY (The Essential Job Duties)

• Operate CCTV/digital recording programs and/or other surveillance equipment to identify, record, document, and report illegal, non-compliant and unusual activities
• Observe without limitation casino gaming floor, count rooms, slot zones and cashier cages for irregular activities such as cheating or theft by employees or patrons, using video equipment
• Maintain close surveillance on gaming, non-gaming areas and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games, company assets, state gaming regulations and company policies and procedures
• Answer multi-line telephones; communicate via multi-channel radios, and respond to special requests from the casino for surveillance observations of suspected or known incidents of employee, patron or vendor misconduct
• Report all violations that are illegal and suspicious to supervisors and/or the appropriate regulatory authorities both verbally and in writing
• Perform other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Strong communication and presentation skills to all levels of management
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent guest relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant guest service

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High School Diploma
• 6 months Casino Surveillance experience preferred
• Knowledge of table games, slot, cashier and count room functions
• Knowledge in protection of casino games and casino operations.
• Knowledge of surveillance video equipment and applications.
• Good dexterity is needed for operation of camera controls including without limitation keyboards and joysticks
• Strong interpersonal, oral, written and telephone communication skills
• Strong computer skills including without limitation Microsoft Office suite of products and applications

WOULD BE NICE TO HAVE'S

• Bilingual English/Spanish

THE WORKING CONDITIONS

• Ability to observe, in detail, video in a camera monitor and/or on a computer screen for long periods
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, light (including flashing lights), and pet dander/hair
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards
• Work is sedentary in nature, requiring long periods of viewing computer screens in a regulatory environment

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*