Job Description

Requisition No: 867562

Agency: Children and Families

Working Title: INVESTIGATOR SUPERVISOR - SES - 60060415

Pay Plan: SES

Position Number: 60060415

Salary: 47,668.01, in accordance with DCF salary policy

Posting Closing Date: 01/08/2026

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This is an Internal Agency opportunity.

Only current department employees are eligible to apply

THIS IS A STATEWIDE VACANCY – POSITION LOCATION WILL BE DETERMINED BY SELECTED CANDIDATE LOCATION

The Florida Department of Children and Families (DCF) isthe state of Florida’s social services agency. The agency oversees services for child safety, fostering, adoption, domestic violence, adult protective services, refugees, homelessness, mental health, substance abuse, childcare providers, human trafficking, and government assistance. The agency’s mission is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Within DCF, the Economic Self Sufficiency (ESS) Program helps to promote strong and economically self-sufficient communities by determining eligibility for food, cash and medical assistance for individuals and families on the road to economic recovery.

Under the ESS Program, the Office of Public Benefits Integrity (OPBI) is responsible for investigating government assistance fraud or misuse regarding the SNAP (Food Assistance), D-SNAP (Disaster Food Assistance), TANF (Cash Assistance), and Medicaid programs by individuals or merchants.

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR SUBMITTED APPLICATION.

*The requested information must be disclosed on the State of Florida Candidate Profile. It is not acceptable to write "see resume" on the Candidate Profile (application). *

Applicants must meet the minimum requirements to be hired for this position.

Interested applicants should support the minimum qualifications and preferences with documentation of experience on their application and resume. Candidates whose application does not support minimum qualifications will not be considered.

INVESTIGATOR SUPERVISOR – 60060415 – Office of Public Benefits Integrity – Benefit Investigations

THIS IS NOT A TELEWORK POSITION.

The selected candidate will be required to work at the closest office location

Some travel may be required.

This is a full-time position working 40 hours per week.

Business hours are 8:00 am - 5:00 pm EST, Monday - Friday.

The incumbent is a member of the DCF D-SNAP Disaster Response team and, in that capacity, may be required on short notice to perform duties and travel in support of disaster relief. During such events, incumbent may be required to work more than 8 hours per day.

MINIMUM QUALIFICATIONS:

• Must be a current Florida Department of Children and Families employee
• Two years (24 months) government assistance eligibility experience and one year (12 Months) of OPBI experience. Previous supervisory experience could substitute for OPBI experience on a year for year basis.
• Must maintain a valid State of Florida Driver’s License.

PREFERENCE WILL BE GIVEN TO CANDIDATES WITH THE FOLLOWING:

• Preference will be given to candidates that have one or more years of current DCF OPBI Benefit Investigations experience

JOB DUTIES AND RESPONSIBILITIES

This is a professional position responsible for supervising employees of the Office of Public Benefit Integrity (OPBI investigators), requiring a detailed knowledge of the government benefit eligibility process and procedures for Cash Assistance, Food Assistance, and Medicaid programs. This SES position reports directly to the Benefits Investigations (BI) Bureau Chief. This position is qualified to be exempt from public record. Duties include, but are not limited to:

Leadership Duties

• The incumbent spends the majority of their time leading, communicating with, motivating, training, and evaluating employees, planning and directing their work. Incumbent has the authority to hire, transfer, suspend, terminate, promote, or discipline subordinates.
• Oversees investigative and clerical staff responsible for investigations, in a manner that best safeguards the integrity of government assistance benefits by preventing, detecting, and deterring waste, fraud, and abuse pursuant to Chapter 409, 414, and 445, Florida Statutes.
• Makes daily work assignments.
• Communicates with staff regarding their job responsibilities and expected levels of performance.
• Reviews and monitors investigator work product and conducts case monitoring in accordance with program requirements to ensure proper administration of policies and procedures.
• Ensures investigations are completed within designated time standards and in accordance with rules, regulations, statutes, policies and procedures.
• Ensures that individuals meet or exceed investigative goals in accordance with program requirements.
• Assists staff in developing and implementing corrective action plans and follows up as necessary. Ensures identified errors are corrected timely and accurately.
• Provides policy clarification, technical assistance and training to employees.
• Reviews and oversees referrals to/from Benefit Recovery, Office of Appeal Hearings, Division of Public Assistance Fraud, and other agency divisions as required for accuracy and correctness.
• Develops or uses tracking systems to monitor investigative workload.
• Effectively manages resources to maximize staff productivity and efficiency.
• Directs and/or conducts sensitive and confidential and/or advanced investigations of potential government assistance fraud.

Administrative Duties

• Demonstrates effective interpersonal and communication skills and a demeanor conducive to a positive work environment.
• Acts as liaison and maintains effective working relationship with work partners to include those internal to DCF and OPBI, OIG, and the ESS Program Office; as well as external agencies including the USDA FNS, Division of Public Assistance Fraud, FDLE, Attorney General’s Medicaid Fraud Control Unit, Agency for Health Care Administration, state attorney offices, and local law enforcement.
• Evaluates and properly documents the performance of field investigators and clerical staff and conducts regular formal and informal performance counseling sessions.
• Efficiently manages state resources assigned to their area of responsibility.
• Ensures that personnel, fiscal, administrative rules, regulations, and operating procedures are followed.
• Coordinates with other agencies and law enforcement on investigations as appropriate.
• Collects data regarding fraud prevention/savings on a daily basis for proper documentation.
• Resolves issues from internal and external customers.

Training/Proficiency

• Incumbent must have a detailed knowledge of the eligibility process and procedures for Cash Assistance, Food Assistance, and Medicaid Programs and maintains proficiency in these areas.
• Successfully completes all required training and monitors current fraud trends.
• Knowledgeable and proficient in applicable Federal Code of Regulations, Florida Statutes, DCF Policies and Procedures, Benefit Integrity Operating Procedures, and relevant case law; able to conform to and apply laws and procedures to all job-related functions.
• Effectively utilizes public, private, and confidential data systems in conducting investigations.
• Provides training related to fraud prevention methods to investigators as appropriate.

KNOWLEDGE, SKILLS AND ABILITIES

• Detailed knowledge of the government assistance eligibility process and procedures for Cash Assistance, Food Assistance and Medicaid programs, and have expertise in the use of the eligibility (FLORIDA) computer system.
• Detailed knowledge of the computer systems associated with the Office of Public Benefits Integrity and use those systems with demonstrable proficiency.
• Knowledge of methods of compiling, organizing and analyzing data for the purpose of monitoring and evaluating staff and new anti-fraud initiatives.
• Knowledge of investigative techniques relating to public benefits eligibility and eliminating waste, fraud, and abuse.
• Knowledge of federal disaster policies, DCF OPBI and Economic Self Sufficiency program policies, Florida Statutes, and applicable Code of Federal Regulations that pertain to government assistance programs.
• Knowledge of administrative and criminal procedures relating to relevant state statutes and program Federal Code of Regulations.
• Knowledge of the structure and content of the English language, including meaning and spelling of words, rules of composition, and grammar.
• Ability to communicate effectively, orally and in writing, and the ability to prepare case notes/reports.
• Ability to lead, supervise and manage people.
• Ability to testify effectively as a Subject Matter Expert in their area at applicable Administrative Hearings and Criminal Proceedings.
• Ability to establish and maintain effective working relationships with internal and external customers.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to manage responsibilities and assist others effectively in high stress situations for extended periods of time.
• Ability to analyze problems comprehensively and recommend solutions /change(s) quickly and effectively.
• Ability to demonstrate sound judgment and decision making, weighing the costs and benefits of a potential action.
• Ability to be flexible and prioritize workloads.
• Ability to educate and train staff using effective instructional methods and training techniques.
• Ability to listen effectively; uses active listening skills.
• Ability to actively seek ways to help people; service orientation mindset.
• Ability to maintain strict confidentiality.
• Travel may be required, including use of your own personal vehicle

Important Application Process Information:

TO BE CONSIDERED FOR THIS POSITION RESPONSES TO THE QUALIFYING QUESTIONS ARE REQUIRED AND MUST BE VERIFIABLE BASED ON YOUR  SUBMITTED APPLICATION or RESUME.

**It is unacceptable to use the statement “See Resume” in place of entering work history information. **

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.

• All previous DCF positions must be listed separately Include the total years in each position along with all required duties.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.

The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

DCF EMPLOYMENT DISCLOSURES
US CITIZEN REQUIREMENTOnly US citizens and lawfully authorized alien workers will be hired.
SELECTIVE SERVICE SYSTEM REGISTRATION All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire For more information, please visit the SSS website: http://www.sss.gov
RETIREE NOTICEIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
BACKGROUND SCREENING REQUIREMENT It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for state and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national RAP Back program, providing real-time arrest hit notifications.
BENEFIT RECOVERY SCREENINGCandidates applying to positions in the Economic Self Sufficiency Program will have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.