Job Description

The Quality Improvement Investigator with the support of the Director of Quality Improvement is responsible for reviewing, investigating, and documenting incidents within the agency. They will assist with the implementation of agency-wide policies, procedures and training to ensure compliance with all state and federal regulations and guidelines pertaining to incident management. In alignment with People’s Arc values, the Investigator will contribute to efforts that promote the safety, rights, dignity, and well-being of the people supported and support continuous improvement through thorough investigations and the identification of opportunities for improvement.

Role Requirements:

· High School Diploma or GED required, Bachelor’s Degree in human services or related field preferred 5+ years’ experience working in OPWDD setting OR 3+ years of experience working directly as an Incident

Investigator

· Must have Incident Investigator certification or be able to complete course and pass certification exam

· Extensive knowledge of Microsoft Office software

· Knowledge of OPWDD Incident Management Regulations, experience working with OPWDD’s incident management software (IRMA) preferred

· Demonstrated discretion and sound judgment when handling sensitive and confidential information, with strong emotional intelligence and excellent organizational, communication, interpersonal, and time management skills. Must be able to display a high level of discretion and understand the sensitive nature of confidential information

with superior emotional intelligence.

· Have excellent organizational, communication, interpersonal and time management skills

· Ability to travel to all People’s Arc of Suffolk locations as needed

· Valid NYS Driver’s License

Role Responsibilities:

· Conducts, coordinates, and documents incident investigations according to regulatory standards and agency policy/procedure.

· Reviews incident documents, communicating with and making recommendations to programs, support departments and agency administration to support appropriate follow-up and opportunities for improvement.

· Compiles, organizes, and distributes incident packets and reports.

· Maintains data management systems pertaining to incident management.

· Represents the department at meetings and trainings pertaining to Incidents or Quality Improvement

initiatives.

· Assists with providing general and specific incident management, abuse and neglect prevention training throughout the agency.

· Assists with the development of the annual Trend Report, to include both reportable and non-reportable incidents, to identify patterns and support prev