Posting number: 27-00045
Department: 216 Department of Insurance & Financial Services - Insurance
Job classification: Insurance Complaint Analyst
Posting type: Open & Promotional
Categories: Investigative, Insurance
The Iowa Insurance Division is seeking a highly motivated and experienced Investigator to join our Market Regulation Bureau.
This crucial position is dedicated to consumer protection by investigating and enforcing Iowa insurance and financial security statutes and regulations against unlawful, incompetent, or dishonest market conduct.
If you have experience in insurance and/or financial security investigations and are committed to regulatory compliance, this is your opportunity to play a key role in maintaining integrity across Iowa's insurance and financial security markets.
As an Investigator, you will be primarily responsible for regulatory investigations of licensed individuals and business entities.
Duties include:
• Initiate and lead thorough investigations into potential violations of state insurance laws and regulations.
• Direct investigations on regulated parties, including Producers/Agents, Adjusters, Appraisers, Umpires, investment advisors, and other licensed entities.
• Review, analyze, and investigate consumer complaints involving regulated individuals and companies.
• Analyze insurance company and producer conduct for adherence to critical statutes, including the Insurance Trade Practices Act (Iowa Code Chapter 507B), the Insurance Producer Law (Iowa Code Chapter 522B), Licensing of Adjuster (Iowa Code Chapter 522C), Licensing of Appraisers and Umpires (Iowa Code Chapter 522F) and Uniform Securities Act (Iowa Code Chapter 502).
• Work closely with a dedicated team of investigators and analysts to support the successful investigation and prosecution of consumer protection statutes.
Qualified applicants will have proven, progressive experience in insurance investigations, regulatory compliance, financial crimes investigation, or a related enforcement field and a strong understanding of insurance and financial security principles, practices, and state regulatory requirements.
Must have the ability to analyze complex business conduct, interpret legal statutes, conduct effective in-person and phone/video interviews, and prepare detailed, well-supported investigative reports.
Preferred certifications include: Certified Insurance Fraud Investigator (CIFI); Fraud Claim Law Associate (FCLA), Senior Claim Law Associate (SCLA) or Certified Fraud Examiner (CFE).
The Iowa Insurance Division Offers a Strong Team Culture and a respect for work-life balance. We have a competitive total compensation package for all full-time employees, including:
• Iowa Public Employees Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation and Sick Leave
• Paid Holidays (9 days/year)
• Hybrid Telework opportunities
E-Verify and Right to Work
The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited school of law.
2) All of the following (a and b): a. Graduation from an accredited college or university with a Bachelor’s degree; and b. A total of three years full-time work experience in at least one of the following areas: i. Multi-line insurance adjusting or underwriting; or ii. Investigating and recognizing violations of state laws or regulations and preparing cases proving such violations for presentation at administrative hearings; or iii. Conducting research, analysis, interpreting, implementing or monitoring insurance regulations and insurance products and providing consultation and customer assistance and technical assistance to stakeholders; or iv. Business management and administration including: budget administration and analysis, regulatory and legal compliance, quality assurance, and customer service administration.
3) A total of seven years of education and/or full-time experience (as described in number two), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) Current continuous experience in the state executive branch that includes 18 months of fulltime work in insurance regulation.
For additional information, please click on this link to view the job description.
If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you!
There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more. In serving Iowans the state has adopted the guiding principles of business as a way of doing business and has embraced an entrepreneurial management concept in the way products and services are delivered. Entrepreneurial management is a customer-focused, efficient and innovative approach to delivering services in a competitive and diverse marketplace. Join a team that thinks differently – knowing diverse needs require diverse solutions.
Come to work for the State of Iowa!
