Job Description

Posting number: 55590

Department: Commerce, Community, and Economic Development

Division: Corporations, Business & Professional Licensing

Job classification: Investigator 3

Posting type: Open

Categories: Investigative, Customer Service, Research, Database Administration

Summary

What you will be doing:The Division of Corporations, Business and Professional Licensing is recruiting for an Investigator 3 to join our team.

Investigators serve to ensure competent, professional, and regulated services are delivered to the community by investigating alleged violations of statutes and regulations governing 43 different licensed professions in the State of Alaska. Investigators review complaints concerning violations which may include fraud, malpractice, negligence, misconduct, unethical conduct, unlicensed practice and noncompliance of various licensing provisions.

Your routine duties would include independently conducting investigations of alleged violations of Title 08 statutes and 12 AAC regulations, conducting interviews, invoking disciplinary actions, and when appropriate, preparing and participating in cases for administrative hearing. You also will be working with the Alaska State Medical Board, reviewing cases with medical board members, and attending board meetings.

Our organization, mission and culture:

The mission of the Division of Corporations, Business and Professional Licensing (CBPL) is to ensure that competent, professional and regulated commercial services are available to Alaska consumers. The investigation unit supports this mission by investigating allegations against Alaska's licensed professionals who violate the laws governing their licenses.

The benefits of joining our team:

We offer flexible work schedules where employees in good standing can choose their work hours and/or alternative workweek schedules. We maintain a supportive and collaborative team atmosphere, training opportunities outside of Alaska, and have a comprehensive employee benefits package to include retirement, health insurance, and 13 paid holidays.

You will have the opportunity to utilize and acquire a wide range of investigative skills. Investigators work in collaboration with a multitude of agencies to protect Alaskan consumers and uphold industry and licensing standards. The incumbent will join a team of professionals, committed to public service.

Where you will be working:

Our office is located in downtown Anchorage inside the Atwood Building on the 15th floor; with free employee parking located across the street in the Linny Pacillo parking garage. This position has the possibility of telework.

To be successful in this position a candidate will need the following core competencies:

• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
• Technological Competency: Competency with standard office equipment. Computer literacy and fluency with Microsoft Office software is essential. Administering a large volume of digital documents, information, and evidence in cases. Utilization of the digital case management system and other investigative software.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains both confidential and non-confidential information; determines its importance and accuracy, and clearly communicates it by both written and verbal methods.
• Independent Worker: displays a high level of initiative, effort, confidentiality, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Examples of duties

Any combination of education and/or experience that provides the applicant with competencies in

• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
• Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
• Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings. Presenting evidence and providing testimony.
• Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or progressively responsible investigative work experience performing duties such as locating and gathering information, evidence and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities which included preparing reports in support of attorneys or agencies engaged in administrative adjudication, and/or detecting and verify suspected fraud, licensing violations, and other violations of state law.

Definitions:

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through

formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Special Note:

Some positions in this class may require eligibility for commission as a Special Officer with the State of Alaska as a condition of hire.

Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.

Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.

Qualifications

Special Notice: This position requires a valid driver's license.

Cover letter instructions (to be attached to your application):

The cover letter must address (in detail) each of the position-specific competencies to determine if the applicant has the requisite experience. The position requires extensive communication skills, both verbal and written. The incumbent must demonstrate the ability to write in a manner indicating their ability to clearly communicate ideas, intent, and direction.

A successful cover letter will give specific examples demonstrating your experience in an area, in which you assert professional competency. The cover letter should be formatted in the traditional letter style complete with date, inside address, subject line, salutation, body of letter, complimentary close, and signature block. Applicants are advised to pay particular attention to spelling, punctuation and grammar as the cover letter will also be used as a professional writing sample.

Documents needed at the time of interview, unless indicated otherwise:

If you are selected to advance to the interview phase of the recruitment process, you must provide the following at the time of the interview (if not already attached to your application):

• Three (3) supervisory references; and
• Last two (2) performance evaluations.

Education:

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time the application is submitted.

Work Experience:

If using work experience in order to meet the minimum qualifications of the position and it is not already documented in your application, also provide the employer's name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Multiple Vacancies:

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO Statement:

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Supplemental information

If you have questions regarding Workplace Alaska, the application process and/or problems being able to submit your application or attachments online, please call the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.

For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

If you have specific questions regarding the position, please contact the hiring manager directly:

Hiring manager: Billy Homestead, Senior Investigator

Phone number: (907) 269-6238

Email address: billy.homestead@alaska.gov