Job Description

Investigative Technician

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $18.61 - $19.81 Hourly Wage

Remote Work / In-Office – Hybrid

Recruiter – Tehra Gorski | tgorski@utah.gov | 801-530-6030

Application Deadline – 10/8/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Put your customer service and analytical thinking skills to work for our team! The State of Utah Department of Commerce, Division of Professional Licensing (DOPL) is looking for an Investigative Technician.

**Telework is not available during training (approximately 3-5 months). Following training, up to 3 days of telework may be approved if eligibility requirements are met.

Key Responsibilities

Key responsibilities and day to day responsibilities of this position: In this position you will process complaints, as well as answer questions and assist the public regarding the laws and rules of DOPL regulated professions. Duties include, but are not limited to:Reviewing, evaluating, and processing complaints per statute, rule, and established policies and procedures.Responding to telephone, face-to-face, and written inquires.Maintaining and demonstrating a working knowledge and understanding of all laws, rules, and policies/procedures relating to assigned position.Demonstrating a working knowledge of basic computer skills and agency-used software applications.Entering data, accurately, into agency software.Writes or drafts correspondence, reports, documents and/or other written materials.Verifies data entry by comparing the source document against input data, utilizing automated verification system, using dual entry or other verification technique.Maintains and/or creates case files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.Edits written material for accuracy, format, and arrangement of material.Reviews data, records and files for detail and accuracy.Monitor, track and follow up on documentation, case files or other assignments to ensure appropriate timelines are met and action completed.

The Ideal Candidate

Our ideal candidate will have:

• Excellent analytical thinking and problem-solving skills.
• The ability to communicate well verbally and in writing.
• Meticulous attention to detail
• Resourcefulness and curiosity
• Adaptability and Time Management skills.
• An excellent job attendance record.

Qualifications

Minimum or "day-one" qualifications:The ability to attend the initial training period in-person at our Salt Lake City office, with the understanding that hybrid telework (up to 3 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.

1 year of office, clerical, or customer service experience

Practical experience using Microsoft Office (Word, Excel, Outlook) or Google Workspace (Docs, Sheets, Drive)

Ability to handle public-facing customer service, answer phone inquiries, and draft professional emails/written correspondence.

Experience managing file systems, data entry, operating standard office equipment, and maintaining strict confidentiality with sensitive records

Preferred or trainable/on-the-job qualifications: Advanced Microsoft Excel / Google Sheets / Adobe Pro, and case management (Salesforce/MLO) software experience.

Familiarity with Utah Code, Administrative Rules, Administrative Proceedings, and Utah’s Division of Professional Licensing.

Background in paralegal studies, criminal justice coursework, or previous background checking experience.

About the Role

Location –

160 East 300 South

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah, click here. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, occupational licensing, consumer protection, public utilities, securities, real estate and residential mortgage lending. You can learn more about our agency by visiting our website.

Qualifications

(includes knowledge, skills, and abilities required upon entry into position and trainable after entry into position)

• Deal with people in a manner which shows sensitivity, tact, and professionalism.
• Operate office equipment.
• Communicate fluently in English.
• Maintain confidentiality.
• Understanding of agency objectives, organization, structure and mission.
• Plan, organize and prioritize time and workload in order to accomplish tasks and meet deadlines.
• Knowledge of research methods, techniques, and/or sources of information.
• Understanding of proper grammar, spelling and punctuation.

Supplemental Information

• Job Classification: Office Specialist I (#11020).
• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
• DHRM rules apply for promotions/transfers.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact (801) 957-9390.