Job Description

Salary Range: $38,670 - $62,259 FLSA: Non Exempt

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming telephone calls: provides information or assistance regarding department services, activities, forms, procedures, or other issues; refers callers to other staff members as appropriate; forwards calls to appropriate personnel; and takes messages.

Performs customer service functions: greets visitors; provides information or assistance regarding department services, activities, forms, procedures, or other issues; responds to routine questions and complaints; directs visitors to appropriate department or personnel; researches problems and initiates problem resolution; refers complaints/problems to appropriate personnel.

Processes a variety of documentation associated with department operations within designated timeframes and per established procedures: receives, reviews, records, types, and/or distributes documentation; enters data into computer systems; logs, tracks, or maintains records regarding department activities; compiles data for further processing or for use in preparation of department reports; files, maintains, and stores hardcopy records.

Maintains file system of various files/records: prepares files, organizes documentation, and files documents in designated order; retrieves/replaces files; scans records into computer; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.

Researches, compiles, and/or monitors data and information pertaining to police operations: conducts research of department files, legal records, database records, electronic data sources, Internet sites, hardcopy materials, or other sources as needed; prepares and submits related reports.

Utilizes local and national crime information databases: enters and obtains information regarding tags, driver’s licenses, warrants and criminal histories; ensures accuracy of information entered; compiles information retrieved from databases; copies records; places records in case files.

Monitors and communicates via two-way radio: provides information and assistance to officers; responds to requests for service or assistance; communicates effectively and coherently over law enforcement radio channels while initiating and responding to radio communications.

Maintains inventories of supplies, forms, and equipment: ensures availability of adequate supplies to complete work activities; prepares and forwards purchase requisitions for needed materials, equipment, and supplies; receives/distributes incoming supply shipments.

Prepares or completes various forms, reports, correspondence, criminal reports, case files, activity reports, subpoenas, purchase requisitions, or other documents.

Receives various forms, reports, correspondence, case files, incident reports, criminal histories, subpoenas, policies, procedures, manuals, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.

Communicates with supervisor, other County departments and employees, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, presentation, Internet, e-mail, or other software: and operates general office or other equipment as necessary to complete essential functions.

Minimum Qualifications:

High school diploma or GED required; one year of experience in customer service, data entry, or record processing; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia driver’s license; must possess and maintain certification as a Georgia Crime Information Center Basic Operator.

At DeKalb County Government, we enable career success by providing opportunities to thrive! Our culture is rooted in principles of collaboration, teamwork, and achievements. We foster a diversified and inclusive workforce, embracing a shared set of core values based on character, competitive spirit, relationships, and giving back to the communities where we live and work. This foundation is how we help turn jobs into careers.