Job Description

Full-time, permanent

The College of Physicians and Surgeons of BC’s (CPSBC’s) investigations team investigates matters involving serious allegations against physicians, as well as allegations of unauthorized practice of medicine and unauthorized use of reserved titles by non-licensees of CPSBC. In addition, the investigations team conducts off-site visits and inspections, as required, to monitor compliance with limits and conditions placed on licensees.
Under the direction of, and reporting to, the manager, investigations, the investigations coordinator is responsible for coordinating intake, triage, and workflow processes within the investigations department, including supporting file assignment, conducting preliminary inquiries, and assisting with the management of investigation-related tasks. The investigations coordinator reviews and edits investigative documentation, prepares summaries and supporting materials, and contributes to the development and implementation of processes and procedures to support the efficient and consistent management of investigative work.
The role also responds to general inquiries directed to investigations, conducts preliminary assessment and investigation of reports relating to the unauthorized practice of medicine, and exercises sound judgment and discretion in identifying matters requiring escalation or further regulatory review.
This position calls for the ability to act with a high degree of independence, attention to detail and accurate decision-making, as well as a demonstrated ability to act with initiative and sound judgment.
Duties and responsibilities
Duties include but are not limited to the following:
• oversee the intake and triage of new investigation matters, including coordinating preliminary review processes and supporting the manager, investigations with file assignment, prioritization, and workflow coordination
• respond to telephone and email inquiries directed to investigations, including reports relating to the unauthorized practice of medicine, exercising sound judgment and discretion to assess jurisdictional issues, potential regulatory risk, and whether matters require escalation or further investigation
• conduct preliminary inquiries relating to the unauthorized practice of medicine matters and other investigation-related concerns by communicating with complainants, witnesses, health authorities, law enforcement agencies, and other external parties to gather, assess, and clarify relevant information
• in collaboration with the manager, investigations, develop and implement processes for the proactive monitoring, tracking, and management of unauthorized practice of medicine files to support timely risk identification and regulatory response
• prepare concise, accurate, and well-reasoned summaries, memoranda, and briefing materials to support decision-making by the investigators and the manager
• prepare summaries of relevant past cases and precedents to support investigators in assessing matters and formulating recommendations regarding appropriate investigative outcomes and regulatory responses
• conduct comparative review and analysis of prior investigation outcomes to identify relevant considerations, trends, and consistency in decision-making
• conduct on-site compliance visits and interviews to ensure physicians are complying with practice limits and conditions and assist with other compliance related activities as required
• transcribe interviews and prepare interview memorandums
• draft, review and edit letters for review by the manager
• ensure documents are well-organized, accurate, consistent and in compliance with applicable regulations, and adhere to the CPSBC Editorial Style Guide and writing standards
• draft or edit template letters as required, ensuring consistency in language and style
• maintain a tracking system of matters referred to investigations
• other duties and responsibilities as assigned by the chief legal counsel and the manager, investigations
Consequence of error/judgment
The employee is expected to perform professionally and make proper and sound decisions. With access to a wide range of confidential information that may be governed by the Freedom of Information and Protection of Privacy Act (FIPPA), the employee must make informed decisions regarding the release of information.
Skills and qualifications
Required skills and qualifications include:
• bachelor’s degree or paralegal certificate/diploma preferred
• demonstrated high level of initiative, time management and organizational ability
• excellent editing and proofreading skills
• excellent skills in using social media platforms to conduct research, gather information, and support investigative activities.
• analytical thinker
• detail-oriented
• critical knowledge and understanding of how to apply CPSBC policy and the Health Professions and Occupations Act
• excellent administrative and organizational skills
• high level of proficiency in Microsoft Office applications including Word, Excel, Outlook PowerPoint and MS Teams
• ability to accurately record minutes of department/team meetings, as well as in-person and telephone interviews
• strong typing speed ability
• team oriented and ability to work collegially in a multidisciplinary environment
• excellent interpersonal and communication skills, both written and verbal, including the ability to work with discretion in preparing and handling information of a confidential or sensitive nature
• demonstrated sound judgment when dealing with sensitive and confidential information
• ability to solve problems and prioritize tasks
• good judgement with respect to identifying when to escalate matters to supervisor
The compensation range for this position is $60,689 to $75,861 per year.

The College of Physicians and Surgeons of British Columbia (CPSBC) has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
CPSBC is committed to our ongoing journey to be a diverse, equitable and inclusive place to work. All interested applicants, regardless of age, family or marital status, physical or mental disability, race, colour, religion, place of origin, and ancestry, Indigenous identity, gender identity or expression, sex, sexual orientation political belief, socio-economic background, criminal conviction or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available upon request for candidates taking part in the recruitment and selection process.
CPSBC values the strength diversity brings to our workplace, so if you’re excited about a career at CPSBC but your past experience doesn’t align perfectly with the current job postings or you are not ready to apply yet, we encourage you to create an employee profile in the careers portal and our HR team will be able to see your skills and proactively match you with other roles more closely aligned to your experience and skillset.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
CPSBC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here since time immemorial.