Job Description

Investigations Coordinator

Location: Remote with 50%–75% travel required

About the Position

Are you a sharp, objective truth-seeker looking for a career where your investigative instincts directly protect human lives? If you thrive on solving complex puzzles, digging past the surface, and standing up for what’s right, this is the high-impact role you’ve been waiting for.

As a vital addition to our team, you will independently own and execute complex internal investigations regarding allegations of abuse, neglect, and exploitation. From untangling high-risk "Sentinel Events" to presenting your critical findings directly to top leadership and General Counsel, your insights will directly shape our organization's safety and integrity. If you want to trade standard corporate routine for a mission with massive purpose, we want you on our team.

What You’ll Do

• Drive Strategy: Own the full case lifecycle—from defining the scope to conducting high-stakes interviews with witnesses, victims, and alleged perpetrators.
• Manage Fast-Paced Cases: Lead multiple investigations simultaneously in an environment where precision and high standards are non-negotiable.
• Analyze & Report: Decode complex data and translate your findings into pristine, high-level compliance reports.
• Partner with Leadership: Present your insights directly to agency executives and collaborate with federal, state, and law enforcement agencies.

Hours & Travel Expectations

• Work Environment: This is a remote, work-from-home position.
• Travel: Up to 50%–75% regional travel is required to support local operations and conduct on-site casework.
• Schedule: Primarily day hours; however, flexibility is required as some evening hours will be necessary depending on the active investigations and when interviews need to be conducted.
• Salary: $60,000 - $65,000

Qualifications

What We’re Looking For

• Experience: 3+ years of administrative, organizational, or compliance experience (healthcare or I/DD setting is a huge plus).
• Education & Credentials: Bachelor’s degree preferred. Ability to obtain a Conducting Serious Incident Investigations / Level I certification within 12 months of hire is required.
• Superpowers: Absolute confidentiality, a calm demeanor during a crisis, and laser-focused attention to detail.

Why Mosaic?

We don't just talk about our values—we live them. At Mosaic, we operate as a unified team ("One Mosaic") bound by belonging, connection, faithfulness, and grit. Here, your hard work is backed by a deeply supportive, mission-driven culture dedicated to empowering others.