Job Description

This role is responsible for ensuring that the inventory is available within the warehouse and providing our Warehouse Operations teams with data, advice and support to ensure customer service levels are attained and exceeded. Enabling us to fulfil orders placed via our M&S website or for replenishment to stores/franchises to deliver our customers the products they want and meet their expectations in terms of delivery, so they have a positive customer experience.

This role works a 12-hour shift pattern which includes weekends and Bank holidays, and the hours are 6.00am to 18:00pm

NB To apply for this position as part of the application process you will be required to upload an updated copy of your CV and complete an online assessment. Shortlisted candidates will then be invited to an on site assessment

What you’ll do

Your key accountabilities will include

• Regularly track, monitor and update inventory levels to ensure accuracy and prevent stockouts or overstock situations
• Accurately record and maintain inventory data in Warehouse Management Systems and Warehouse Control Systems
• Keep detailed records of inventory transactions, adjustments, and discrepancies. Generate regular reports for analysis
• Conduct periodic audits of inventory to identify discrepancies, investigate root causes, and implement corrective actions
• Carry out problem solving as required. Identify and address any issues related to inventory management, such as discrepancies, stockouts, or surplus inventory

Who you are

Your skills and experience will include

• Experience of WMS systems, interrogation and inventory processes
• A good understanding of Excel and Microsoft package
• Strong organisational skills, an analytical approach to problem solving and an eye for detail
• To be confident communicating at all levels with different internal business partners from various departments
• Able to work completely unsupervised when the need arises, remain calm under pressure and be flexible around your workload to ensure the operational requirements of the role are met

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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