Job Description

The Inventory Tech II is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company’s asset lifecycle and high-quality service delivery. This technician acts as the key individual and subject matter expert in supporting their respective site across all aspects of the supply chain environment and the end to end asset lifecycle.

The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement, in addition to acting as an escalation mid-point in service governance. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.

How you Will Make An Impact:

ALM Support Activities

• Physically setup Desk set ups/Hotel Desks, War Rooms/Events and monitors
• Internal replenishment to departments
• Assisting with unload of shipment received to the facility
• Use of inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
• Fulfilling requests for equipment and providing support to adjoining teams
• Collaborate with forecasting on shipments received, including parts and quantities
• Receiving and processing equipment from suppliers and various sites
• Package and prepare for shipping company
• Knowledge of OSHA Compliance
• Utilize shipping software and shipping address verification
• Receive into Asset Management systems
• Labeling and staging of equipment
• Terms collection, suspend phone lines
• Clean computers and assign to location
• Hold for Data Wiping
• Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
• Applicable asset retention
• Images, and encrypts laptop computers (PC & Mac) for; nUbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
• Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
• Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
• Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for nUbers and Failures of Imaging Server and/or bugs with laptop images themselves
• Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
• Provisions and configures mobile devices for; nUbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.
• Assign, suspend, and activate mobile lines as necessary
• Test equipment to ensure device is non-defective prior to deploying
• Mobile Carrier Support
• Add and remove tethering and international data features
• Troubleshoot connectivity issues
• Respond to mobile alerts due to usage
• Lost/Stolen Device Management:
• Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors

Supply Chain Support Activities

• Responsible for creating purchase requisitions with existing approved Value Added Resellers (VAR)
• Processes ticket-based order requests.
• Shipment Tracking for Inbound Orders till received on prem.
• Responsible for driving escalations with VARs on delayed and/or problems with shipments.
• Responsible for escalating issues with VARs to internal management teams.
• Gather data to assess Supply and Demand mechanisms to ensure our stock level is healthy always and we order promptly in the given VAR’s delivery SLA from PO receipt to Delivery.
• Assist with the creation and management of the hardware catalog SKUs and price lists

Task Management
• Ensure proper movements and updates in Inventory Management System
• Manage individual task backlog
• Manage team task backlog and escalations, when applicable
• Review and report out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
• Monitor and drive task handling quality process across team
• Manage task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
• Report out trending issues

Service Supervision
• Audits task data to ensure task handling quality meets or exceeds expectations
• Observes and reports on service trends across individuals and team as a whole
• Track and report on progress of projects and present metrics, performance, casuals, and improvement strategies

What You Will Need To Succeed:

• 2+ years of experience in supply chain, operations, logistics or inventory management
• Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
• Self-motivated; ability to handle multiple responsibilities under limited supervision
• Ability to influence others in a positive and professional manner