Job Description

This role leads and develops a team of Inventory Control Technicians and Process Support Operatives, building a high-performing, engaged workforce through clear direction, coaching, and inclusive leadership.

Working cross-functionally with operations, planning, and wider business teams, the Inventory Team Manager plays a key role in ensuring seamless processes, proactively identifying and mitigating risk, and delivering against both departmental and site-wide targets. This is an opportunity to make a visible impact—enhancing stock integrity, strengthening team capability, and driving continuous improvement across the operation.

We are looking for an experienced people leader with deep knowledge of inventory and warehouse operations, who can combine analytical thinking with strong stakeholder collaboration to drive performance and results. A natural coach, able to build capability and create a culture of accountability and excellence.

NB To apply for this position as part of the application process you will be required to upload an updated copy of your CV, you may then be invited to completed an online video interview. Shortlisted candidates will then be invited to an on site assessment

What you’ll do

Your key accountabilities will include

• Lead Inventory Accuracy & Availability – Oversee stock integrity across site, managing discrepancies and ensuring accurate, compliant inventory to support seamless customer fulfilment
• Drive Team Performance & Capability – Lead, coach, and develop the ICQA team, building capability and driving a high-performance, continuous improvement culture
• Turn Data into Action – Use tools such as Excel and Power BI to analyse performance, track KPIs, and generate insights that improve quality, compliance, and operational outcomes
• Own Audits, Standards & Continuous Improvement – Plan and deliver inventory audits, maintain robust work instructions, and lead root cause analysis to strengthen processes and reduce risk
• Collaborate to Solve & Improve – Partner with operational teams and stakeholders to resolve issues quickly, share knowledge, and enhance capability across the wider site

Who you are

Your skills and experience will include

• Proven Operational Leadership – Strong management experience within distribution, manufacturing, or similarly fast-paced environments, leading teams to deliver high performance and operational excellence
• Inventory & Systems Expertise – Deep knowledge of warehouse planning and inventory control, with the ability to leverage WMS and automation systems to drive accuracy, efficiency, and compliance
• Data-Driven Decision Making – Advanced analytical capability with strong digital skills (Excel, Power BI, Microsoft tools), using insight to inform decisions and lead with confidence and clarity
• Influencing & Stakeholder Collaboration – Confident communicator who builds strong cross-functional relationships, challenges constructively, and influences effectively to deliver shared goals
• High Standards & Team Development – Sets clear expectations and role models values-led behaviours, creating an inclusive, collaborative environment where individuals are supported to succeed and grow

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation

• Competitive holiday allowance with the option to buy more

• Strong pension and life assurance to help plan for the future

• Tailored induction and training to support your development from day one

• Exclusive perks and savings through our M&S Choices portal

• Market-leading family policies, including parental, adoption and neonatal leave

• 24/7 wellbeing support, including virtual GP access and mental health services

• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen!

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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