Job Description
Posting number: 2026-05222
Department: Dept. of Licensing
Division: Information Services
Job classification: IT SUPPORT TECHNICIAN 2
Posting type: Open & Promotional
Categories: IT and Computers, Customer Service
“Helping every Washington resident live, work, drive, and thrive.”
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.
At theDepartment of Licensing (DOL)we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Information Services Division (ISD) is currently recruiting an IT Support Technician professional to provide technical support for our DOL Customer Support team!
As one of the most visible state agencies and the second-largest revenue generator in Washington State, we engage with over 6 million residents each year and collect nearly $3 billion in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.
Are you ready to take your Tech and Customer Service talent statewide? If so, apply today!
Examples of duties
As an IT Support Technician, you will provide responsive technical support to employees across the agency while serving as a key member of our IT asset management team. You will receive, track, deploy, recover, and maintain technology equipment throughout its lifecycle, ensuring employees have the tools they need to be successful. This role combines hands-on customer service, inventory management, technical troubleshooting, and coordination with internal teams to deliver reliable and efficient IT support.
Some of what you will do:
- Receive, verify, track, and maintain inventory records for computers, monitors, and other IT equipment throughout the asset lifecycle.
- Fulfill equipment requests by preparing, staging, distributing, and documenting technology assets across the agency.
- Deliver friendly, timely technical support by troubleshooting hardware, software, and peripheral issues for internal customers.
- Coordinate the recovery, transportation, and surplus of IT equipment while maintaining accurate inventory and disposition records.
- Document service requests, technical issues, and resolutions to support efficient service delivery and knowledge sharing.
- Travel to agency locations to deploy equipment, provide onsite technical support, and retrieve or replace technology assets.
- Partner with vendors and internal IT teams to resolve equipment issues, coordinate repairs, and support technology initiatives.
Qualifications
What you will bring to the role:
- Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, or averting hardware and software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware.
- Two (2) years of experience doing inventory control including intake, management, and disposal.
- One (1) year of experience in the following:
- Providing customer service and support.
- Providing IT end-user support.
- Six (6) months of using, editing, and creating technical processes related to lifecycle management documentation and actions.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Experience can be obtained concurrently.
Relevant education (Computer Science or closely related field) may substitute year for year for experience.
What may set you apart:
- IT Certifications, including (but not limited to):
- CompTIA A+, CompTIA Fundamentals, CompTIA Network+
- Additional higher education beyond the minimum.
- Current or prior forklift certification.
Additional Requirements of Employment:
- This position will operate in office full time from our Tumwater, WA Warehouse location.
- Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to ensure that people with disabilities are provided reasonable accommodation.
For additional information about this position, available accommodations or the interview process, contact Kyle Odell.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation.
Supplemental information
Come join us in changing the way government delivers services and help build a legacy of commitment to and excellence in diversity, equity, and inclusion!
How to Apply:
- Select the Apply button at the top of this job announcement.
A resume will not substitute for the "work experience" section of the application or vice versa. Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization
A paycheck is just part of a total compensation package. We offer some of the nation’s bestbenefits
We employ and serve people of all backgrounds. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference Notice
To take advantage of veteran/military spouse preference, please notify theTalent Acquisition Team Use a subject line that includes the title of this position.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days.
W e do not use the E-Verify system; therefore, we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov
