· Collaborate with cross-functional teams to identify data-related issues and opportunities for improvement.
· Validates system transactions (JSON/XML), reviews error logs, troubleshoots to determine root causes and carries out corrective actions.
· Liaisons between key stakeholders (Customer, IT and Operations) to provide technical support and draft business Requirement Documentation for development change requests.
· Assesses work requests for clarity, scope and prioritizes tasks based on impact and level of urgency.
· Partners with the IT and Operations to support continuous improvement initiatives by identifying opportunities and help drive initiatives.
· Create user stories in JIRA after understanding stockholder’s requirement.
· Understand the Reverse Logistic flow and work with team to continually improve the process.
- Other duties may be assigned as required
Required Skills:
· Diploma or bachelor’s degree in IT, Engineering, Supply-Chain, or relevant field
· Minimum 2 years’ experience in a related field
· Related field experience includes WMS configuration, implementation and support in a distribution or manufacturing environment.
· Well-spoken and presented with strong analytical background and communication skills.
· Advanced knowledge of Microsoft Excel
· Basic Concept of DBMS
· Basic Knowledge of Extensible Markup Language (XML), JSON, API
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:
Benefits
We thank all those who apply but only those individuals selected further consideration will be contacted.
CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.
By applying, you consent to the collection and use of your personal information for recruitment purposes in accordance with applicable Canadian privacy laws. Click here to view CTDI's Privacy Notice Agreement.
This is an active vacancy.

Founded in 1975, CTDI is a full-service, global engineering, repair, and logistics company providing best-cost solutions to the communications industry. CTDI's one-stop service commitment to customers has fueled the growth from a core business of network and CPE equipment repair to include:
• STB / CPE Division: Screen & Clean, OEM certified Repair, and high-volume Logistics of STBs, Gateways, Modems, EMTAs, Remote Controls utilizing innovative, Multi-unit testers with Robotic functionality.
• Mobile & Consumer Electronics (MCE): Test, Repair, and Refurbishment of Smart Phones, Tablets, and Laptops utilizing innovative, Multi-unit testers with Robotic functionality.
•Network Services (NS): Fully integrated Test, Repair & Logistics of Telecom Network Infrastructure Equipment.
• Product / Supply: Strategic planning, sourcing, and manufacturing of CPE Accessory Equipment such as power supplies, cables, etc and Test, Refurbishment, and global Remarketing of customer-owned Network and CPE assets.
CTDI's customers include the major wireline and wireless telecom carriers, cable service providers, and major OEMs from around the world. CTDI maintains its corporate headquarters in West Chester, PA, and supports an expanding customer base with more than 19,000 employees in over 100 facilities worldwide.
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