Job Description

Inventory Operations Manager

Department: Supply Chain

Employment Type: Permanent - Full Time

Location: London

Description

Mountain Warehouse is a rapidly growing global retailer, with over 430 stores across the UK, Ireland, Europe, North America, Australia and New Zealand, alongside a strong and expanding online presence. Since our founding, we’ve built a reputation for offering high-quality outdoor products at great value, supporting customers in enjoying the outdoors wherever they are.

Deliver priority inventory and supply chain projects that improve stock accuracy, traceability, efficiency and responsible business practices. Manage projects from discovery and pilot through rollout and handover, initially focusing on RFID, Digital Product Passports, Freight, Inventory, and Ethics & Sustainability.

Reports into: Head of Supply Chain Transformation

Team: Supply Chain

Key Responsibilities

Key accountabilities:

• Deliver assigned projects from scope and planning through rollout, handover and benefits tracking.
• Lead RFID pilots and rollout, and coordinate Digital Product Passport activity across business, data, technology, compliance and supplier workstreams.
• Manage priority Freight, Inventory, and Ethics & Sustainability projects with clear governance, ownership and reporting.
• Maintain plans, milestones, RAID logs, budgets, dependencies and status updates.
• Use data and operational insight to improve performance and demonstrate benefits.
• Build effective relationships across functions, suppliers and delivery partners.

RFID Pilots and Rollout

• Maintain the integrated plan for RFID pilots and phased rollout, including scope, milestones, owners, dependencies and success measures.
• Coordinate pilots across stores, distribution operations and systems, working with operational and technology teams to test solutions and resolve issues.
• Assess accuracy, availability, productivity, loss prevention and adoption to recommend rollout decisions.

Digital Product Passport

• Manage the Digital Product Passport plan, governance, actions, risks and decisions.
• Align Supply Chain, Sustainability, Buying, Merchandising, IT and web teams on requirements and ownership.
• Map data requirements, gaps and process changes needed to improve quality and traceability.
• Coordinate testing and implementation to embed a practical, controlled solution.

Freight, Inventory, and Ethics & Sustainability Projects

• Manage priority Freight, Inventory, and Ethics & Sustainability projects.
• Agree scope, deliverables, timelines and success measures with functional leads.
• Coordinate teams and partners, managing actions, dependencies, risks and escalation.
• Use data to drive improvements and ensure clear documentation, ownership and handover.

Project Governance, Change and Benefits

• Define objectives, scope, governance, measures and resource needs.
• Maintain project controls and escalate issues with practical recommendations.
• Plan testing, training, communications, implementation, hypercare and handover.
• Track benefits and capture lessons for future phases.

Stakeholder Communication and Team Contribution

• Build alignment across functions and seniority levels.
• Provide concise updates and clear materials on progress, options and decisions.
• Share knowledge and contribute to the wider Supply Chain team.

We would like to meet someone who is

Experience and Knowledge

• Proven cross-functional project management experience in supply chain, logistics, retail, technology or a similar operational environment.
• Strong knowledge of project delivery from scoping and pilots through rollout, handover and benefits realisation.
• Experience working with operational teams, technology partners, suppliers and third parties.
• RFID, traceability, product data, Freight, Inventory, Ethics & Sustainability, or supplier change experience is desirable.
• Strong analytical skills and working knowledge of project governance, risk and change management.

Skills and Behaviours

• Organised and able to manage multiple priorities with accurate documentation.
• Commercial, analytical and focused on measurable outcomes.
• Clear communicator with strong writing, presentation and facilitation skills.
• Collaborative and credible, with the ability to influence without authority.
• Pragmatic, delivery-focused and comfortable with ambiguity.
• Improvement-minded and supportive of team development.

Benefits

• Competitive salary and benefits package
• Hybrid working, 3 days in London based office & 2 working from home
• Holiday allowance
• 50% staff discount & 25% for family and friends
• Pension scheme