Job Description

ESSENTIAL JOB FUNCTIONS

Inventory Control & Accuracy

• Supervise inventory control activities to ensure accurate stock levels across all warehouse locations.
• Oversee and validate cycle counts, physical stock audits, replenishment parameters, and inventory reconciliations.
• Review and approve inventory adjustments in line with company policy and client requirements.
• Investigate root causes of discrepancies including shortages, overages, damages, and system variances.

Team Supervision & Performance

• Supervise inventory and stock control staff, including task allocation, prioritisation, and daily oversight.
• Monitor performance against inventory accuracy and productivity targets.
• Provide coaching, on-the-job guidance, and feedback to improve accuracy and process compliance.
• Support onboarding and training of inventory staff.

Systems, Reporting & Data Integrity

• Ensure accurate and timely recording of inventory movements within WMS and ERP systems.
• Review inventory reports, exception logs, and audit results for accuracy and completeness.
• Track and report key inventory KPIs including accuracy rate, shrinkage, and stock variance trends.
• Support inventory forecasting and planning activities by providing reliable inventory data.

Cross-Functional Coordination

• Coordinate with inbound, outbound, replenishment, procurement, and customer service teams to resolve inventory issues impacting fulfilment.
• Support replenishment planning to ensure stock availability in pick locations.
• Communicate inventory risks, constraints, or trends to Operations Management.

Continuous Improvement

• Drive and support initiatives to improve inventory accuracy, visibility, and process efficiency.
• Contribute to implementation of system enhancements, automation, or new client requirements.
• Promote best practices across inventory and warehouse operations.

General

• Support shipping, receiving, and warehouse operations during peak periods as required.
• Perform other duties consistent with the role as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical requirements

The physical demands described here are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use computers and handheld scanning equipment.
• Ability to see, read, and interpret inventory data.
• Ability to move through warehouse environments safely.
• Ability to lift or move inventory items where operationally required

OTHER SKILLS AND ABILITIES

• Proven experience in inventory control within a warehouse or contract logistics environment, preferably e-commerce.
• Previous experience supervising inventory or operational teams.
• Strong knowledge of inventory control principles and best practices.
• Experience using WMS and ERP systems.
• Strong analytical skills with high attention to detail.
• Ability to investigate complex discrepancies and implement corrective actions.
• Strong communication and organisational skills.

EDUCATION AND DIRECT WORK EXPERIENCE

• High school diploma required; associate or bachelor’s degree in logistics, supply chain, or business preferred.
• Typically 3–5 years’ experience in inventory, warehouse, or supply chain operations.

CERTIFICATIONS AND LICENCES

• Inventory or supply chain certification (e.g. APICS CPIM) desirable.
• Fork lift / MHE license desirable (site-dependent).
• Full, clean driver’s license where operationally required.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.