Job Description

The Inventory Control Manager is responsible for leading inventory accuracy, reverse logistics, and reconciliation programs across a multi-location retail and telecommunications environment. This role owns the design and enforcement of SOPs, audit protocols, and reporting standards that protect company assets, reduce shrinkage and write-offs, and ensure inventory data integrity across all store locations. The position requires a detail-oriented, analytical leader who can manage a team, partner cross-functionally with Business Operations, Loss Prevention, and Supply Chain, and translate inventory data into actionable process improvements.

Key Responsibilities

1. Inventory Accuracy & Reconciliation

• Own end-to-end inventory accuracy across all assigned retail locations, including cycle counts, reconciliation, and variance resolution.

• Design and enforce SOPs governing inventory intake, transfers, returns, and disposal.

• Partner with store and regional leadership to close reconciliation gaps and maintain system-of-record accuracy.

1. Reverse Logistics & Returns Management

• Manage reverse logistics (RLO) and returns workflows to minimize device and product write-offs.

• Identify bottlenecks in return and refurbishment cycles and implement process improvements to accelerate turnaround times.

• Monitor write-off trends and report root causes and corrective actions to leadership.

1. Shrinkage Reduction & Audit Readiness

• Develop and administer audit protocols to identify and reduce shrinkage across all locations.

• Conduct routine and surprise inventory audits, ensuring compliance with company and carrier (AT&T) audit standards.

• Partner with Loss Prevention on investigations tied to inventory discrepancies.

1. Reporting & Systems

• Maintain and analyze inventory data using AT&T systems (OPUS, ARMD, RLO) and internal reporting tools.

• Build dashboards and recurring reports that give leadership visibility into inventory KPIs, shrink trends, and reconciliation status.

• Identify opportunities for automation and self-service reporting to reduce manual reconciliation work.

1. Team Leadership

• Lead, train, and develop an inventory control team, setting clear performance expectations and accountability standards.

• Foster a culture of accuracy, integrity, and continuous improvement across the team.

• Partner with Business Operations leadership on staffing, workload prioritization, and process rollouts.

Qualifications

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Operations, or related field preferred.

• 3–5+ years of progressive experience in inventory management, supply chain, or retail operations.

• Experience in multi-location retail or telecommunications environments strongly preferred.

Preferred Skills

• Hands-on experience with AT&T systems (OPUS, ARMD, RLO) or comparable retail inventory platforms.

• Track record of reducing shrinkage or write-offs through audit protocol design.

• Experience developing SOPs and governance frameworks for multi-site operations.

• Prior leadership or team management experience.

• Strong analytical skills with experience building reporting dashboards or KPI tracking tools.