Job Description

About Capacity: Are you ready to take your career to the next level with a dynamic and innovative company? At Capacity LLC, a leader in logistics and 3PL solutions, we believe our people are the key to our success. We’re looking for talented individuals to join our fast-paced, collaborative team where communication, teamwork, and leadership drive real impact.

Here, you’ll thrive in a culture that values continuous learning, professional growth, and innovation—all while having fun along the way. Whether you're starting out or advancing your career, Capacity LLC offers the perfect platform to grow and succeed.

Join us and be part of a company where excellence, customer satisfaction, and our core values are at the heart of everything we do.

A qualified candidate must be able to demonstrate the following:

• Organization: Prioritize and accomplish multiple tasks within established timeframes by coordinating work across counters. Ability to participate in training & oversee daily responsibilities.
• Communication: Interact professionally and effectively through verbal and written communication to internal contacts.
• Technical: Efficiently research transactions through internal systems. Ability to accurately enter data in excel to record physical inventory results and report discrepancies.
• Problem-solving & Investigative skills: Analyze system transactions to determine the cause of inventory discrepancies. Investigate and identify possible operational gaps in processes or procedures leading to inventory discrepancies. Ability to coordinate with peers and across multiple buildings for additional resources, information, and equipment when needed.

Primary Duties and Responsibilities:

• Plan, assign, and distribute daily workloads and tasks to counters and coordinators to achieve throughput targets.
• Facilitate onboarding, hands-on training, and ongoing coaching for counters and coordinators.
• Monitor work quality, identify operational and counting errors, and deliver constructive feedback to team members and warehouse operations.
• Resolve low-level workplace conflicts per company policy, escalating complex issues to leadership.
• Oversee and conduct regular cycle counts
• Perform and coordinate physical inventory with counters
• Investigate complex inventory discrepancies, perform root-cause analysis, and execute necessary quantity or location adjustments within authorized threshold limits.
• Monitor and assign case queues (e.g., Salesforce) for prompt resolution, serving as the primary backup for the Supervisor on queue management.
• Support external audits independently or with minimal supervisory guidance.
• Extract and compile basic inventory reports for the PI.
• Submit, review, and track inventory work and case approval requests in compliance with company control standards.
• Maintain active communication with Supervisors and Managers regarding case progress, large inventory variances, and potential task bottlenecks.

Qualifications and Skills:

• Minimum 1-2 years of experience in warehousing/distribution/similar with time spent in a related role such as; Team Lead or equivalent
• Emphasis on Inventory/Quality Control preferred.
• General familiarity with Warehouse Management Systems.
• Intermediate Excel Skills, Microsoft Outlook (email management)
• Must be able to operate and/or become certified to operate a Cherry Picker / Order Picker