Job Description

Shift Pattern: Monday to Friday, 08:30 - 16:30 (30 minute unpaid break)

Key Responsibilities

Inventory Management

• Support in maintaining accurate inventory records within the Warehouse Management System (WMS).

• Monitor stock movements including receipts, put-away, transfers, picking, replenishment, and despatch.

• Investigate inventory discrepancies and identify root causes.

• Process inventory adjustments in accordance with company controls and authorisation procedures.

• Monitor inventory accuracy KPIs and report trends.

Audit & Compliance

• Develop and maintain cycle count schedules.

• Conduct daily, weekly, and monthly stock audits via the operations teams.

• Coordinate customer inventory audits and annual physical stock counts.

• Ensure compliance with customer SOPs, internal procedures, and contractual inventory requirements.

• Maintain audit documentation and evidence to support customer and internal audits.

Reporting & Analysis

• Produce daily, weekly, and monthly inventory reports.

• Analyse inventory trends, variances, and recurring issues.

• Provide recommendations to improve stock accuracy and operational performance.

• Support customer reporting requirements.

Process Improvement

• Identify opportunities to improve inventory control processes.

• Assist in implementing corrective and preventive actions (CAPAs).

• Support continuous improvement initiatives using Lean methodologies where appropriate.

• Review warehouse processes to minimise inventory errors.

Operational Support

• Support warehouse operations with inventory-related queries.

• Assist during customer implementations, inventory migrations, and warehouse transitions.

• Provide guidance to warehouse colleagues on inventory best practice.

• Liaise with Customer Service regarding stock issues impacting customer orders.

Systems Management

• Ensure accurate data integrity within the WMS and ERP systems.

• Support inventory investigations using warehouse systems and reporting tools.

• Assist with WMS testing and process changes where required.

• Escalate system issues affecting inventory accuracy.

Key Performance Indicators (KPIs)

• Inventory Accuracy (%)

• Cycle Count Completion (%)

• Inventory Adjustment Value

• Stock Loss / Shrinkage

• Audit Compliance Score

• Investigation Closure Time

• Customer Inventory Accuracy

• Physical Stock Count Variance

• Root Cause Resolution Rate

• Customer SLA Compliance

Working Relationships

Internal

• Operations Managers

• Warehouse Supervisors

• Customer Service Team

• Quality Team

• IT Support

• Finance

External

• Customers

• External Auditors

• System Providers

• Inventory Service Providers

Authority

The Inventory & Audit Coordinator is authorised to:

• Conduct inventory investigations.

• Complete authorised stock adjustments within agreed limits.

• Recommend corrective actions.

• Stop inventory transactions where significant discrepancies or compliance risks are identified, escalating promptly to management.

Success Measures

Success in this role will be demonstrated by:

• Consistently achieving inventory accuracy targets.

• Successful completion of audit schedules.

• Reduced inventory discrepancies and stock losses.

• Positive customer audit outcomes.

• Accurate and timely reporting.

• Effective implementation of corrective actions.

• Continuous improvement of inventory control processes.

Behaviours

The role holder is expected to demonstrate:

• Integrity and accountability.

• Attention to detail.

• Customer focus.

• Ownership of issues through to resolution.

• Continuous improvement mindset.

• Collaboration and teamwork.

• Professionalism and resilience.

• Commitment to health, safety, and quality standards.

Knowledge & Experience

Essential

• Previous experience within inventory control in a warehouse or 3PL environment.

• Experience using Warehouse Management Systems (WMS).

• Strong understanding of warehouse operations and inventory processes.

• Experience conducting stock audits and cycle counts.

• Competent using Microsoft Excel and reporting tools.

• Strong analytical and problem-solving skills.

Desirable

• Experience within multi-client logistics operations.

• Understanding of Lean or Continuous Improvement methodologies.

• Experience using SAP, Manhattan, Blue Yonder, Oracle, or similar WMS platforms.

• Knowledge of ISO quality standards.

• Internal auditing experience.

Skills & Competencies

• High attention to detail

• Excellent numerical and analytical skills

• Strong organisational and planning ability

• Effective communication skills

• Investigative mindset

• Problem-solving capability

• Ability to prioritise workload

• Customer-focused approach

• Team collaboration

• Process improvement orientation

• IT literacy and systems confidence

• Ability to work under pressure and meet deadlines

Qualifications

Essential

• GCSE (or equivalent) in English and Mathematics.

Desirable

• Level 3 qualification in Logistics, Supply Chain, or Business.

• CILT qualification.

• IOSH Working Safely.

• Lean Six Sigma Yellow Belt.

• Internal Auditor qualification.