Job Description

Job Location: Congers - Congers, NY 10920
Position Type: Full TimeEducation
Level: High School
Salary Range: $18.00 - $25.00 Hourly

Travel Percentage: Occasionally
Job Category: Admin - Clerical
Job description-Parts Advisor-NY
Goosetown Communications is a provider of two-radio equipment and services. With offices in Congers, NY, and Bloomfield, CT we proudly and expertly service much of the public safety, commercial, and industrial users in our areas. As a team we are dedicated to protecting and enhancing the safety and vibrancy of the communities we serve.
Job

Summary
As a Parts Advisor you will be responsible for providing parts and merchandise to customers while providing exceptional customer service.
PRIMARY RESPONSIBILITIES
· Answer telephone and greet customers & vendors in a friendly and professional manner.
· Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.
· Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.
· Maintain clean and professional appearance of counter, work area, and stockroom.
· Interact with the Service Team to coordinate parts for repair and service.
· Offer in-house and customer tech support.
· Order parts from suppliers based on Service Department and customer requests.
· Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
· Pick parts, pack, and ship orders as required.
· Take inventory, maintain records of goods received, and keep perpetual inventory controls.
· Process parts warranties and returns as necessary.
· Support Bloomfield, CT office with ordering parts.
· Other duties as assigned.

QualificationsKNOWLEDGE AND SKILL REQUIREMENTS
- Previous parts experience
- Understand basic components and systems
- Radio/Telecommunications service experience
- Ability to work independently and as an active member of a team.
- Strong multitasking, time management and prioritization skills.
- Excellent organizational skills and initiative.
- Strong foundation and understanding of technology.
- Strong understanding of transmission, broadcasting, switching.
- Control and operations of telecommunications systems.
- Solid mechanical background
- Strong understanding of public safety
- Strong and proven background providing excellent customer service.
- Good interpersonal skills as communication will be required
- Ability to follow a detailed process.
- Proficiency with all Microsoft Office Products
Note that duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
WORKING CONDITIONS
· Ability to work business hours of Monday Friday 8am-4:30pm. Work may require occasional weekend and/or evening work.
· Capability of climbing equipment or structures to access work areas
Education/Certifications:
- High School Diploma (Required)