Job Description

Job Location Congers - Congers, NY 10920 Position Type Full Time Education Level 2 Year Degree Salary Range $18.00 - $24.00 Hourly

Travel Percentage Occasionally Job Category Admin - Clerical

-Parts Advisor-NY

Goosetown Communications is a provider of two-radio equipment and services. With offices in Congers, NY, and Bloomfield, CT we proudly and expertly service much of the public safety, commercial, and industrial users in our areas. As a team we are dedicated to protecting and enhancing the safety and vibrancy of the communities we serve.

As a Parts Advisor you will be responsible for providing parts and merchandise to customers, installers and technicians while providing exceptional customer service.

PRIMARY RESPONSIBILITIES

· Answer telephone and greet customers & vendors in a friendly and professional manner.

· Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.

· Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.

· Maintain clean and professional appearance of counter, work area, and stockroom.

· Interact with the Service Team to coordinate parts for repair and service.

· Offer in-house and customer tech support.

· Order parts from suppliers based on Service Department and customer requests.

· Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.

· Pick parts, pack, and ship orders as required.

· Take inventory, maintain records of goods received, and keep perpetual inventory controls.

· Process parts warranties and returns as necessary.

· Support Bloomfield, CT office with ordering parts.

· Other duties as assigned.

WORKING CONDITIONS

• Ability to work business hours Monday – Friday. Work may require occasional weekend and/or evening work.

• Capability of climbing equipment or structures to access work areas.

• Stretching, bending, lifting, & sitting.
• Lifting up to 50Ibs.

Goosetown Enterprises, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. You can find out more by visiting: www.goosetown.com

5 Core Values of Goosetown Communications

1.) Do the right thing both for the customer, our company and what is morally and ethically correct.

2.) Exhibit relentless dedication to the company, our team, our mission, and our customers.

3.) Never be satisfied with the quality of your work, personal and professional development. Always seek improvement and increase your individual capabilities.

4.) Be an independent problem solver but know when to ask for help and whom to ask. Don’t be afraid to ask. If you don’t know, you don’t know. Make sure you try your best first.

5.) Take extreme ownership of everything you do and that you’re responsible for. If it’s not done, take ownership of it and see it through. Be the change you want to see.

Qualifications

KNOWLEDGE AND SKILL REQUIREMENTS

• 3+ years previous parts experience
• Understand basic components and systems
• Radio/Telecommunications service experience
• Ability to work independently and as an active member of a team.
• Strong multitasking, time management and prioritization skills.
• Excellent organizational skills and initiative.
• Strong foundation and understanding of technology.
• Strong understanding of transmission, broadcasting, switching.
• Control and operations of telecommunications systems.
• Solid mechanical background
• Strong understanding of public safety
• Strong and proven background providing excellent customer service.
• Good interpersonal skills as communication will be required
• Ability to follow a detailed process.
• Proficiency with all Microsoft Office Products

Note that duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

WORKING CONDITIONS

· Ability to work business hours of Monday Friday 8am-4:30pm. Work may require occasional weekend and/or evening work.

· Capability of climbing equipment or structures to access work areas

Education/Certifications:

• High School Diploma (Required)
• Associates or higher (Preferred)