Job Description

• NGO
• Front Line Role
• Service Oriented

Responsibilities:

• To interview migrant domestic worker in their native language, either face-to-face or by other means for the purpose of understanding their employment and welfare conditions.

• Render assistance or provide advisory on employment related issues.

• Escalate infringement of employment and welfare to the relevant authorities.

• Collate and record responses of interviewees onto a custom-designed interview platform, and the collation of reports.

• Perform general clerical duties such as answering phones, appointment scheduling, calling employers to missed interview, letter printing and folding, entering data into spreadsheets, photocopying and collating.

• Other duties as assigned by organisation/supervisor/ centre manager.

Requirements:

• GCE O, A Level, Diploma (in any discipline), or equivalent

• Minimum 2 year of relevant experience as a receptionist, office administrator or customer service officer

• Proficient in MS Office applications. (i.e. MS Word, MS Excel, MS PowerPoint).

• Ability to converse in MDWs native language (such as Burmese, Tagalog or Bahasa Indonesia) is an advantage

• Good communications skill

• Service-oriented attitude