Job Description

Third Party Claims –Hire Monitoring Advisor

Do you have fantastic people skills? Do youpossessstrong skills in both written and verbal communication? Can you deliver a great customer experience?

Working Hours/ Shift Patterns:You will work 37.5 hours per week , Monday to Friday 09:00 – 17:00. No weekend workrequired

Start Date: Monday, 6th of July.

Training:The core training lasts for the first 4 weeks and would require hybrid training in the office and training remotely from home.You'llcontinuehybridworking onsite through to week8to reinforce your learning and build confidence. After this period,you'llneed approval from a trainer or team leader before transitioning to hybrid workingof one day a week in the office and the rest working remotely from home.

Our approach to Hybrid Working:With hybrid working, you have more flexibility, as you usually only have tovisit our office once a week and work remotely for the rest of the time. You can always opt to work from the office morefrequentlyif that suits you better. When we organise training and events you maybe requiredto attend in person for the duration.

Salary:The starting salary is £2 7,550plus benefits. There will be opportunities for further salary progression to £28,800, which can be achieved in as little as 12-months with the right focus on personal development.

Location:Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our customer teams communicate with thousands of customers daily through various channels and delivering the high-quality insurance service they deserve. 

Your role:

This role supports both Hastings Direct customers as well as other effected parties when an accident is not their fault. As a Hire Monitor Claims Handler, you will provide vehicle repair and car hire solutions to the non-fault party and provide and excellent customer experience thatdemonstratesHastings Direct’s market leading customer service. You will also learn the basic legal liability and insurance indemnity outcomes and how to value/negotiate customer losses to ensure the claims costs are kept to a minimum.

Whatwe'relooking for in aHire Monitor Claims Handler

• Self-motivated individuals who focus on customer outcomes, uphold our values, and take pride in their work.

• Effective communicators who clearly convey options, information, and key points in both written and verbal form.

• Is comfortable with objection handling and candemonstrateresilience whilst providing an excellent customer experience.

• Someonewho'saccountable,committed to self-development,thorough, and pays attention to detail

• Someone who candemonstrateflexibility in adjusting perspectives by embracing new concepts and supporting change initiatives

• Iscomfortable navigating and utilising multiple IT systemsand has experience of working within a similar environment.

• Someone who has excellent stakeholder management.

What we offer:

Join us andyou’llfinda different wayof doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers,companyand community.

As one of our colleagues,you’llbe helping to drive our growth, so in return,we’llgive you all the support,trainingand development you need. That includes initial in-house training on our products and systems, as well as taking live calls alongside an experienced colleague, and regular, on-going training tailored to your individual needs. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice. And the chance to develop your career across our business, with opportunities for secondments, or to become a coach.

Benefitsyou’llreceive:

• Up to 5% annual discretionary Bonus

• Hybrid working (1 day per week in the office with theoptionto do more depending on your preference)

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

• Pension match up to 10% of your salary

• Life insurance (4 x base salary)

• Discounted Hasting Direct products

• Discounts & cashback with well-known retailers

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

As a Disability Confident employer,we’recommitted to ensuring our recruitment processes are fully inclusive – what this means to you is ifyou’reapplying for a job with us,you’llhave fair access to support and adjustments throughout your recruitment journey. For this position,we’reregrettably unable to accept applications through the Disability Confident Scheme (DCS) due to the extremely high volumes of applications we receive. However, what we put in place for these positions insteadin order toremove barriers is an opportunity for all candidates to complete first stage assessments, in the form of some online exercises, which we can also provide adjustments for on acase by casebasis. For more information on the DCS, please visit our inclusive business page on our careers site.

If you require any reasonable adjustments to be made throughout the assessment process you should contact the recruitment team at recruitmentteam@hastingsdirect.comprior to starting any assessments, in order that adjustments can be considered.

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Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date: