Job Description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Interstate Screening & Compliance Coordinator

$23.00/hour | Augusta, ME | Onsite | Monday-Friday, 8:00 AM-5:00 PM

Summary

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group (PCG), is seeking a detail-oriented Interstate Screening and Compliance Coordinator to support the Maine Office of Child and Family Services (OCFS) Background Check Unit (BCU).

This role is responsible for coordinating and tracking interstate screening requirements associated with comprehensive fingerprint-based background checks. The successful candidate will work closely with applicants, state agencies, fingerprinting vendors, and internal stakeholders to ensure criminal history and child abuse and neglect registry screenings are completed accurately, timely, and in compliance with applicable federal and state requirements.

If you are highly organized, enjoy working with documentation and compliance processes, and thrive in a fast-paced administrative environment, we encourage you to apply.

Interstate Screening Coordination

• Coordinate interstate screening activities for individuals undergoing comprehensive fingerprint-based background checks.
• Review residency information and determine when interstate criminal history and child abuse and neglect registry checks are required.
• Request and track out-of-state criminal history name-based checks, when applicable.
• Coordinate child abuse and neglect registry screenings with jurisdictions across the country.
• Monitor outstanding requests and conduct timely follow-up to ensure completion.
• Document screening activities and maintain accurate records throughout the process.
• Review returned screening results for completeness and route information to appropriate personnel.
• Identify delays, discrepancies, missing records, or unresolved requirements and take appropriate action.
• Maintain tracking systems and ensure compliance with established screening procedures.

Customer Service & Administrative Support

• Respond to telephone and email inquiries regarding fingerprinting and background screening processes.
• Provide procedural guidance regarding application and screening requirements.
• Escalate complex issues to appropriate Background Check Unit staff.
• Communicate professionally with applicants, providers, partner agencies, and stakeholders.
• Support internal administrative operations related to background screening functions.

Records Management & Documentation

• Process incoming and outgoing mail related to background screening activities.
• Organize, scan, file, and maintain confidential screening documentation.
• Enter and retrieve information from databases, electronic records systems, and tracking tools.
• Prepare routine reports, correspondence, and status updates.
• Ensure accurate maintenance of both electronic and physical records.
• Support records retention and compliance requirements.

Required Qualifications

• High school diploma or equivalent required; additional education in administrative support, criminal justice, public administration, human services, or a related field is a plus.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple assignments and meet deadlines in a high-volume environment.
• Experience working with confidential or sensitive information.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Ability to learn new databases, tracking systems, and electronic records platforms.
• Ability to work independently while collaborating effectively with internal teams and external partners.

Preferred Qualifications

• Experience supporting background check, compliance, licensing, regulatory, or investigative programs.
• Experience working in government, healthcare, social services, child welfare, or human services environments.
• Familiarity with records management, compliance documentation, or case-tracking systems.
• Experience coordinating with multiple agencies or jurisdictions.
• Knowledge of fingerprint-based screening and background check processes.

Key Skills for Success

• Attention to Detail
• Compliance Monitoring
• Records Management
• Administrative Coordination
• Customer Service
• Time Management
• Data Entry & Documentation
• Problem Solving
• Communication Skills
• Confidentiality & Discretion

Work Environment & Schedule

Location: Augusta, Maine

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Work Arrangement: Fully Onsite

A flexible lunch schedule may be available, subject to business needs.

Benefits Through SSO

At SSO, we invest in your health, financial security, and professional growth.

Benefits include:

• Medical, vision, and dental insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship (including H-1B sponsorship) by SSO and under the federal laws relating to the F-1 STEM EAD program, this position is not eligible to support a STEM EAD extension application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.