We EmbraceEmpowerment

We HonorAuthenticity
We CultivateCollaboration

We PrioritizePurpose

As anInterpretiveGuide atCrystalMountain, you willgreet and provide information to guests visiting CrystalYou willcommit to providing excellent experiencesand memories of a lifetimeWhilemaintaininga presence at the top ofMt. Rainier Gondola and the nearbyridgelineyou will providehelpful information to guests on a variety of naturalist and area specific visitor info.

ESSENTIAL DUTIES

• Provide assistancetoguests in main plaza

• Act as a greeter at the top of Mt. Rainier Gondola

• Periodicallyconduct brief interpretive walks across the mountain’s ridgeline, between the top of the gondola and the top of Green Valley chair

• Promote Leave No Trace (LNT) and USFSpractices for minimizing visitor impacts and preserving the natural beauty of our surrounding environment

• Occasionally may be requested to support other departments in maintenance and operational tasks

• Respond to customer concernsquestions

• Contribute toa positive workingenvironment

• Maintain a safe, healthy, and secure workingenvironment

• Promote and ensure safe practices using all required PPE and adhering to proper safety protocolsin all activities

• Promote and marketactivity options to our guests

• Attenddaily pre-shift meetingsand necessary trainings

• Gather guest feedback and recommend improvements to management

• Promote andmaintainthe highest level of customer service byanticipatingthe needs of our guests even before they realize what they need

• Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor of all unusual events, circumstances, missingitemsor alleged thefts.

• Develop andmaintainan organizational culture,valuesand reputation with staff and guests.

• Ensure a positive, harmonious, compliant, and cooperative work environment

• Act as a representative of Crystal Mountain with guests & community members.

• Abide by all Crystal Mountain employment guidelines.

• Other duties as assigned

KNOWLEDGE,SKILLAND ABILITY REQUIREMENTS

• Basic First Aid & CPRpreferred

• High energy, positiveattitudeand excellent communication skills

PHYSICAL DEMANDS AND WORKING CONDITIONS

• This positionisrequiredto work evenings, weekends, and holidays while in operation.

• Able to lift, carry, or otherwise move and position at least 50 pounds occasionally.

• Comfortwalking on mountain trails

• Must becomfortable in a public speaking role providing brief30–45 minuteinformative hikes.

• Auditory and visual acuity tooperateradios, mobile devices, and basic outdoor equipment constantly.

• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.

• Auditory and visual acuity tooperatecomputers, phones, mobiledevicesand basic office equipment on a constant basis.

• Talking and hearing occur continuously in communicating with guests, supervisors, and other employees,mustbe able to listen and respond with proper customer service.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorilyReasonable accommodations willbe made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer