Job Description

Auslan video link below

https://youtu.be/ACkpsWUmSmk

Our Scheduling Specialists provide customer service and administration of several language services including Auslan-English Interpreting, Deaf Interpreting, Live Captioning, note taking, transcription and translation services. This is a customer facing role which interfaces with a broad range of clients including people who are Deaf and hard of hearing, Government services, private sector businesses, education institutions, Health service and community service providers.

The Scheduling Specialist – Interpreting is responsible for managing the allocation/rostering of the workforce and providing general information and day to day support. This role operates in a team environment, in a highly demanding service area where problem-solving, resilience and excellent interpersonal skills are essential.

Key Responsibilities Include:

• Provide professional and timely customer service by responding to inquiries from various sources.
• Schedule and allocate language service bookings, considering client preferences, interpreter skills, and assignment types.
• Keep clients informed about interpreter availability, offering alternatives when necessary.
• Maintain accurate records in the customer management system and ensure proper onboarding of customers.
• Adhere to contract compliance, protect client confidentiality, and seek support when facing resourcing or workforce challenges.
• Preparing estimates and formal quotes in line with contracted rates and adhering to relevant travel policies.

About You – Skills, Qualifications and Experience

Essential

• 2+ years’ experience in customer service and administration with experience in scheduling of rosters
• Experience working in a fast paced and high-pressure environment
• Positive attitude, resilient and flexible nature able to deal with a wide range of people and situations
• Excellent interpersonal, time management and communication skills
• Ability to learn new software, particularly booking management system
• Maintaining culturally diverse and inclusive workspaces whilst upholding our friendly and supportive company culture

Desirable

• Fluency in Auslan with lived experience or formal qualifications
• Diploma of Auslan (highly desirable)

What we can offer

• Generous salary packaging entitlements, increasing your take-home pay
• Generous conditions and a focus on work life balance
• Flexible and hybrid working arrangements can be discussed
• A positive and engaging work environment with ongoing support and training
• Access to our Employee Assistance Program (EAP)
• Ongoing training and development opportunities
• Being part of something bigger - we are a department of Expression Australia, a progressive, iconic community organisation established in 1884

About Us:

Established in 1884, Expression Australia (formerly Vicdeaf & Tasdeaf) connects people to the life they want to lead - through ensuring better access, inclusion and equal opportunity.

Expression Australia is an iconic and progressive community organisation, a rapidly evolving commercially oriented business and leader in providing services to people who are Deaf, hard of hearing or who experience barriers to participation. We strive to be a bi-lingual, bi-cultural organisation that respects both languages – Auslan and English - equally and celebrates the rich heritage and cultural diversity of the Deaf community and individuals.

We have the vision of giving all people who are Deaf and hard of hearing every opportunity to connect with and contribute to society. To have the freedom to develop in all aspects of life, in their language of choice, and for our support to extend to their families.

This position is open to applicants nationwide, with offices located in Collingwood, Hobart, Devonport, Sydney and Perth, as well as remote working arrangements considered.

The Minimum Requirements:

• NDIS Worker Screen Check Clearance
• Completion of NDIS Worker Orientation Module
• Working with Children Check

Come join us, follow the prompts to apply.

What next Applications will be reviewed, and suitable applicants will be contacted for an initial phone screening. Please include copies of the minimum requirement documents as part of your application.

We foster a culture of inclusivity and diversity, welcoming individuals from all backgrounds and identities. We are committed to creating a workplace where everyone feels valued and respected, and where differences are celebrated. If you are passionate about making a meaningful impact in the lives of others and thrive in a collaborative environment, we encourage you to apply.

All applicants must have the right to work and live in Australia.

Recruitment Agency approaches and referrals will not be accepted.